Genpact's ServiceNow Practice
Fast-track your digital transformation journey and optimize business outcomes
A partnership that helps you unlock innovation
The strategic partnership between Genpact and ServiceNow delivers operational success for your business. As an Elite partner, Genpact provides end-to-end services for the entire suite of ServiceNow solutions, including design, configuration, deployment, and support. We are also a designated ServiceNow reseller. Trust our partnership to augment your workflows with faster, more intelligent workflow automation that builds on new generative AI capabilities.
Genpact is honored to be recognized as a Leader in the ISG ServiceNow Ecosystem Partners 2025 report for Innovation on ServiceNow and ServiceNow Consulting and Implementation Services.
The power of Genpact + ServiceNow
Learn how Genpact's deep business expertise accelerates value from ServiceNow implementations and lays the foundation for agentic AI.
Read our case studies
Dropbox
Dropbox selected ServiceNow, alongside Genpact as its consulting and implementation partner, to build a highly efficient, cross-functional, transparent purchasing experience for all employees and vendors
Olympus
We built a multilingual ServiceNow helpdesk for consistent services across different Olympus locations and fast access to support without language barriers
A medical technology device manufacturer
Genpact and ServiceNow transformed procurement for a leading medical technology company for better employee and customer experiences.
A leading financial organization
Improving business continuity with an operational resilience framework built on the ServiceNow Integrated Risk Management (IRM) platform
Our solutions
AI-First GBS
Global Business Services (GBS) can help you connect teams, foster innovation, and power growth – driving more than just cost savings. Our AI-first solution combines Genpact's business expertise with ServiceNow's technology to build a future-ready GBS.
Source-to-pay
Optimize procurement processes, enhance user experiences, and gain actionable insights with procurement-as-a-service. Our accelerators will increase efficiency and support informed decisions at speed
F&A transformation
Modernize your financial operations, and streamline accounts payable, accounts receivable, and record-to-report. You'll increase accuracy and agility while reducing cost and improving overall visibility and control
Enterprise and unified helpdesk
Adopt Large Language Models (LLMs) and Foundation Models (FMs) to generate human-like responses, streamline communications, enhance user experiences with a unified portal for prompt query resolution, and break down silos across departments with best-in-class helpdesk operations
IT services transformation
Leverage the power of generative AI to analyze vast amounts of data and generate accurate solutions for common incidents to reduce response time. Put costly legacy tools in the past and speed up implementing standardized processes for greater productivity, visibility, and control across hardware, software, and cloud resources
Risk and compliance
Standardize and digitize risk and compliance processes with ServiceNow IRM from control assurance and third-party risk management to operational resilience and model risk management
Banking operations transformation
Automate banking operations – like commercial lending, payments, and disputes – with self-service workflows. You can even integrate third-party sales channels with a cloud-based enterprise platform
Leading the AI revolution in global business services
- Discover how AI is transforming global business services, enabling leaders to drive innovation, enhance efficiency, and unlock enterprise-wide value
Unlock innovation with Genpact and ServiceNow
We help enterprises implement innovative solutions and establish efficient workflows so they can achieve their business goals.
Transform source to pay with Genpact and ServiceNow
Genpact and ServiceNow have joined forces to revolutionize procurement with an AI-powered source to pay as-a-service solution for more control over spend and improved efficiency.
ServiceNow: Better processes and happier employees
Behind every great experience is a great workflow. Whatever function you're transforming, we have the advice you need to make the most of your investment or take the first step with confidence.
Why ServiceNow?
ServiceNow is a leading American software company that offers a cloud-based platform and solutions to digitize and unify workflows for smarter, faster, and better ways of doing business. Working together, ServiceNow and Genpact have the deep business and technology expertise needed to apply innovative digital technologies to create industry-leading solutions. Genpact uses ServiceNow to provide a standard system of engagement across the front, middle, and back-office layers to eliminate data silos, make processes more efficient, and create a connected experience for everyone.