IT services that meet the needs of your employees and customers
IT services teams are being asked to play a strategic role, but outdated systems, unreliable data, and limited visibility can hold them back.
The impact? Slow resolutions, compliance risks, and rising costs. It's time for a flexible, scalable IT solutions that integrates with existing systems.
A centralized system for tracking IT assets helps manage spending on hardware, software, and cloud resources.
Companies using our solution saw up to
30%
reduction in IT spend thanks to better controls
Our platform requires minimal configuration and uses process automation to improve IT service management (ITSM).
Companies using our solution spent up to
30%
less time and money on ITSM implementation
Simplified workflows, automated processes, and real-time data improve resource allocation and performance.
Companies using our solution saw a
25%
improvement in ITSM efficiency
Overcome legacy systems, unreliable data, and limited visibility
Our approach to IT transformation solves some of the biggest problems facing IT leaders, including:
Legacy systems hindering service delivery and data-driven decision-making
No central data repository for configuration items (CIs)
Limited infrastructure visibility straining critical business services
No centralized system for managing hardware and software
Noncompliant software licenses posing legal, financial, and operational risks
ServiceNow and Genpact: A partnership for better IT services
Our IT services combine ServiceNow offerings with Genpact's digital accelerators and expertise to deliver agile, fast, and data-driven IT services for every industry.
We offer flexible, scalable, and user-friendly solutions that seamlessly integrate with existing systems. Our approach can improve IT service management (ITSM), IT operations management (ITOM), and IT asset management (ITAM).
The five pillars of our IT management
Rapid ServiceNow ITSM deployment: Discover standardized processes and workflows
A reliable CI repository: Thanks to a configuration management database (CMDB) implemented on ServiceNow's Common Service Data Model (CSDM)
Resource mapping: Get full visibility into IT infrastructure
Expense oversight: Create a centralized system for asset management from acquisition to disposal
Comprehensive compliance: Build a unified platform for improved software license compliance
A digital accelerator to speed up transformation
We streamline ServiceNow implementation with our digital accelerator, GENNOW, which provides:
A ready-made platform requiring minimal configuration
Process automation to improve ITSM
Customizable workflows and user experiences to meet your needs
Built-in policies and guidelines for safe, secure, and compliant usage
A time and money saving of up to 50% spent on implementation
A self-service portal to empower employees
Standardized CMDB and CSDM to maintain data quality
Discover the power of AI
Generative AI (gen AI) is transforming the way we work. Alongside ServiceNow, we use gen AI to improve IT operations and employee experiences with:
Case summarization: Get incident summaries and insights to reduce manual work and improve employee productivity
Self-service experiences: Generate human-like responses to support employees and improve time to resolution
Content creation: Save time and effort with automated content creation, including summaries of live chats and resolution notes
IT transformation for a pharma leader
We partnered with a pharmaceutical company to improve its IT service management using ServiceNow's solutions to create a multilingual IT helpdesk and full visibility into IT operations. We also automated the ingestion of software usage data and connected it to internal systems. ITSM efficiency improved by up to 25%, and ITAM now provides full visibility of hardware and software issues for faster decision-making.
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