Banking and capital markets
Enabling financial services firms to win in the digital economy, better serve customers, and be the future of banking
Automotive finance
Bringing auto finance into the future
Capital markets
Bolster your capital growth
Commercial banking
Faster loans, happier customers
Consumer banking
When it comes to retail banking, customer centricity is everything
Fintech
Sustainable growth in digital financial services
Payments
Empowering cards and payments companies to scale with confidence
Private equity
Enterprise value – delivered
Genpact in banking: winning in the digital economy
Awards and accolades
Everest Group PEAK Matrix
Leader
Financial Crime and Compliance Operations Services
2021 - 2024
Everest Group PEAK Matrix
Leader
Banking Operations
2019 - 2023
ISG Provider Lens™
Leader
Customer experience services
2023
HFS Research
Enterprise Innovator
Cards and payments services
2023
Become an instinctive bank
Three macro trends are having a major impact on the world and banking. See how successful banks are connecting, predicting, and adapting while adopting digital technologies, enabling them to transform into instinctive enterprises.
Why Genpact
Over 200 of the world's leading global banks and financial institutions work with Genpact as a transformation partner. We help scale and transform your operational processes, navigate digital innovation, and create the best operating model for your commercial objectives.
How we think
- Customer and employee experience
HFS names Genpact a market leader in customer experience services
Read the report- AI and data analytics
How banks can improve customer care now with generative AI
All financial institutions need to know about where to use generative AI now, what to have in place before they start, and a few risks to keep in mind.
From wasted moments to the moments that count
Our innovation and industry knowledge allows financial institutions to anticipate customer needs, reduce fraud, and deliver seamless experiences, allowing people to focus on what matters most.