In today's crowded market, where products and services are rapidly commoditizing, competing on features and pricing alone is no longer enough. Market leaders across industries are using AI to compete on customer experience (CX) and help improve both top and bottom lines.
But how are they operationalizing AI to turn it into a tangible competitive advantage?
Read this Everest Group report, supported by Genpact, to uncover:
This report, packed full of trends, actionable insights, and cutting-edge strategies, helps navigate the shift toward AI-led CX and a future where customer service is measured in terms of outcomes instead of costs.