Report

Customer experience transformation: Moving from cost to outcomes with AI

Customer experience transformation: Moving from cost to outcomes with AI

Learn how AI-driven innovation is transforming customer experience, focusing on outcomes to redefine the future of customer service beyond costs.
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Accelerate CX outcomes with AI

In today's crowded market, where products and services are rapidly commoditizing, competing on features and pricing alone is no longer enough. Market leaders across industries are using AI to compete on customer experience (CX) and help improve both top and bottom lines.

 

But how are they operationalizing AI to turn it into a tangible competitive advantage?

 

Read this Everest Group report, supported by Genpact, to uncover:

  • The upstream and downstream opportunities from harnessing customer data
  • How to combine data and AI for hyper-personalized experiences and real-time customer support
  • Challenges in CX transformation and how to address them
  • Key differentiators to drive exceptional CX outcomes

 

This report, packed full of trends, actionable insights, and cutting-edge strategies, helps navigate the shift toward AI-led CX and a future where customer service is measured in terms of outcomes instead of costs.

Ready to move CX from cost to outcomes with AI?

The next step for organizations is clear: adopt a holistic CX approach that integrates domain expertise, innovative digital technologies, and an in-depth understanding of customer needs.

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Ready to move CX from cost to outcomes with AI?