Human Resources Management Services

Build AI-enabled HR operations designed to improve employee experience and operational efficiency

Professional woman in office interview meeting

Genpact partnered with AWS to accelerate and improve employee screening audits. Read how

Reimagine your human resources organization

We help chief human resources officers build future-ready Human Resources (HR) functions that put people first. We’ll help align your operations with your strategic goals and help you navigate major shifts - from managing a diverse workforce of permanent, temporary, gig, and AI talent to boosting your return on investment through technology.

HR consulting services

Shape your HR strategy through target operating model design, process reengineering, and change management to prepare you for AI-led work disruption

Experience design

Map and redesign AI-driven employee journeys to personalize and orchestrate the moments that matter most to your workforce

Digital HR

Guide your digital strategy and handle HR tech platform optimization, including generative and agentic AI implementation

Managed services

Reimagine HR shared services through a tiered delivery model, with a focus on continuous improvement, analytics, and automation to support greater efficiency

Professional services

Design and develop customized learning, knowledge management, and marketing communications assets to support your talent development goals

Real value for our clients

By combining advanced technologies with tailored solutions, we aim to improve operations and employee experiences while supporting business growth outcomes.

VIEW ALL CASE STUDIES

Scout, Genpact's family of AI agents, helps recruiters boost productivity by up to 75%

Our hiring teams were buried under mountains of manual paperwork, spending up to 70 days to bring just one new person on board. We didn't just throw more people at the problem; we gave them Scout, a smart family of AI agents that reads résumés, matches top candidates, and checks documents automatically. Candidate screening is now seven times faster, driving up recruiter productivity by up to 75% and cutting the total hiring time down by up to 56 days.

Genpact AI resume screening technology reviewing candidate profiles

HRPedia, our smart AI buddy, cuts HR tickets by 20%

Employees were lost in a maze of scattered documents and disconnected systems, wasting hours chasing down basic answers from managers. We didn't just point people to another long manual; we gave them HRPedia, a gen AI assistant that acts as their very first port of call. It connects directly with platforms like Oracle and ServiceNow to offer instant, round-the-clock help. Whether you need a quick answer about company culture, policy details, or help filing a ticket, HRPedia gets it done in multiple languages. Now, people enjoy smarter guidance and faster answers, driving up to a 20% drop in total HR tickets.