Sales and commercial operations
We build future-ready sales and commercial operations that delight customers, boost revenue, and improve margins.
Our solutions
Small and medium-sized business (SMB) enterprise solutions
A comprehensive suite of analytics-led insights and advisory services that help you understand your SMB market. They help you increase sales, build customer loyalty, and improve productivity.
Channel revenue optimization
We combine order management analytics and automation to plug revenue leaks from invalid claims and deductions.
Integrated sales and operations management
We combine consultancy, digital tools, analytics, and managed services to build a world-class, integrated S&OP organization. Sales teams have more time to sell, add value, and boost profits.
Customer service
A digital 360° view of customer service using AI-based order management to identify and resolve problems before they impact customer satisfaction and analytics to measure channel effectiveness.
Connected commerce
We help brands achieve sustainable growth across offline and online channels by connecting data, experience, and technology to act on customer behavior and market dynamics in real time.
Why Genpact
We help some of the world's largest organizations build world-class sales and commercial operations. We focus on driving experience and growth while lowering the cost to serve.
An intelligent new trade promotions system for a CPG giant
A refreshing approach to sealing up revenue leaks for a soft drinks giant
A global consumer goods manufacturer integrates plan-to-cash operations
30 %
increase in customer satisfaction
10 %
leaked revenue recovery
30 %
reduction in cost to serve
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Consumer electronics
Improve customer experiences, optimize value chains, through our consulting and digital expertise in consumer electronics industryLearn more -
Software and digital platforms
Fuse the power of digital and data with the right operating model to grow at speed and scale.Learn more
How we think
- AI and data analytics
Reigniting revenue: How to optimize sales with digital and data-driven insights
THE WAY FORWARD- New business models