Sales and commercial operations

We build future-ready sales and commercial operations that delight customers, boost revenue, and improve margins

sales and commercial
sales and commercial

Our solutions

Our sales and commercial management solutions have proved to increase sales, reduce revenue leaks, and improve the customer experience using digital technologies and data-driven insights.

Small and medium-sized business (SMB) enterprise solutions

A comprehensive suite of analytics-led insights and advisory services that help you understand your SMB market. They help you increase sales, build customer loyalty, and improve productivity.

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Channel revenue optimization

We combine order management analytics and automation to plug revenue leaks from invalid claims and deductions.

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Integrated sales and operations management

We combine consultancy, digital tools, analytics, and managed services to build a world-class, integrated S&OP organization. Sales teams have more time to sell, add value, and boost profits.

Here's how

Customer service

A digital 360° view of customer service using AI-based order management to identify and resolve problems before they impact customer satisfaction and analytics to measure channel effectiveness.

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Connected commerce

We help brands achieve sustainable growth across offline and online channels by connecting data, experience, and technology to act on customer behavior and market dynamics in real time.

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Why Genpact

We help some of the world's largest organizations build world-class sales and commercial operations. We focus on driving experience and growth while lowering the cost to serve.


An intelligent new trade promotions system for a CPG giant

Read how we automated the end-to-end trade promotion process for one of the world's leading CPG companies to make contracting and invoicing painless.

A refreshing approach to sealing up revenue leaks for a soft drinks giant

This global beverage leader retrieved $1.7 million of lost invoice revenue in just 12 months using Genpact's cognitive analytics and automation.

A global consumer goods manufacturer integrates plan-to-cash operations

We helped a consumer goods firm connect sales, commercial, supply chain, and finance operations to drive customer loyalty and profitable growth.
"Genpact helps clients improve price management and optimization, discount and rebate management and optimization, and lead generation capabilities that significantly drive growth and efficiency."
Michael Townsend Research Director, Life Sciences Commercial Strategies, IDC
Statistics genpact

30 %

increase in customer satisfaction

10 %

leaked revenue recovery

30 %

reduction in cost to serve

How we think

We help companies reimagine sales and commercial processes to deliver an impressive customer experience across all touchpoints in the sales lifecycle.