A holistic, end-to-end approach backed by expert advice
You can fix these issues with a consistent ordering process that links key aspects of your supply chain – from sourcing through to sign-off. The right system can also quickly update online content, accelerate speed to market, and streamline customer onboarding.
Genpact's comprehensive service uses a proprietary framework and set of tools. We start by conducting a thorough 360-degree assessment of your existing order and supply chain environment. Based on these findings, we then formulate a service design blueprint to identify more stakeholder-centric ways of working. We're hands-on as we reshape the front, middle, and back office to focus on the needs of customers, employees, and partners using a design transformation roadmap supported by a strong business case.
Underpinning all this work is Genpact's Cora AI platform. Its automation tools quickly identify and resolve root causes of disputes and deduction queries. These tools also monitor contract compliance, cleanse contract management data, and integrate outcomes with marketing, sales, and economic forecasting data so all teams can act on useful insights with better data visibility to improve decision-making. The system efficiently measures process performance too. You get order and supply chain systems that are 100% traceable, trackable, and auditable.
Our analytics hub provides channel partners with visibility of different types of penalties, identifies root causes, and performs automated resolution. It also separates valid and invalid deductions to prevent future issues and recover lost revenue for order management. But we use analytics for so much more than that. Our knowledgeable team applies scalable technology to conduct pinpoint-accurate spend analytics across your supply base. The clear picture of sourcing this data delivers gives your people the ammunition they need to add value by making better business decisions.
A pool of consulting talent with long-standing order management experience complements all of these digital solutions. Our 300 professionals have worked across industries, geographies, promotions, deals and allowances, order fulfillment, and billing channels, resolving revenue management issues for major firms. We use industry benchmarks and optimize revenue for order management with a tactical approach to pricing, sales channels, and policy change recommendations for revenue growth. We take a customer-specific approach coupled with a big-picture perspective. And with our deep understanding of the manufacturers, distributors, and retailers in the marketplace, we're well positioned to pass on previous learnings and build in-house capabilities.