Digital trust and safety operations

Embed digital trust and safety operations into the core of your business to help build platform trust, protect users, and create safe user experiences

trust and safety
trust and safety

Overview

A lack of Trust and Safety best practices can cause you to lose users. Without fully understanding the regulatory environment around content posting or user data in the country you operate, it can end up in significant financial and reputation trouble; and if your communities online aren't safe for users, they navigate away.

A complex digital landscape demands a coordinated approach to embed trust, security and global compliance across a digital operation. As digital platforms face increasing regulatory scrutiny and must manage such vast volumes of content, they're investing in new ways to protect their people and their brands.

With our proven operating models and industry expertise, our digital trust and safety operations enhance user safety and customer experiences, build platform trust, and enable policy compliance.

Our impact

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Global command center (GCC)

An AI-driven central control tower to manage complex global scaled trust and safety operations.
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Our solutions

Our machine learning solutions find patterns across vast volumes of data, enabling more accurate data labeling, content moderation and reviews, and fraud management.

Secure trust and safety

Our practice team offers practical solutions to today's challenges in trust and safety operations. See how we combine human judgment with AI-powered analytics to protect online communities.

Ad review and integrity services

Filter out misleading ads, scams, clickbait, and deliberately false information to only host ads that follow your platform's policies.

Wellbeing and resilience

Our solutions deliver safe working environments, ensuring employee wellbeing and preventing the effects of long-term exposure to stressful content.

User account safety and recovery

We use digital technologies to prevent identity theft and account takeovers and enable the quick recovery of compromised accounts after a security issue.

Product development and data labeling

Data labeling services increase the accuracy of AI solutions by identifying and segregating content to create safer user experiences.

Fraud and risk management

Our data insights and fraud-analytics platform provide enterprise-wide fraud detection, prevention, and management to enable regulatory compliance.

Community safety in gaming

Our gaming centers of excellence support safer user experiences through our tailored solutions for game developers, publishers, and console manufacturers.

Why Genpact

We help companies take a holistic approach to mitigating risk and securing user authenticity. Learn more about how we unlock integrity, accuracy, and safety across a business' digital presence.

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The art of persuasion: Improving digital ad quality

How an internet giant is using governance and metrics to hone customers' advertising
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Significant reduction in toxic content for a tech giant

Keeping platform users and workers safe by removing toxic content through automation
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Leading in trust and safety

Everest Group names Genpact a leader in its 2022 Trust and Safety – Content Moderation Services report
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genpact statistics

12

centers globally

10,000 +

strong team around the globe

50 +

languages supported

How we think

Build on the insights and experience we've gathered from our work enhancing trust and safety with companies around the world to empower your business.