- Report
Genpact named a leader in trust and safety by Everest Group
Report highlights Genpact's strong policy expertise, benchmarking capabilities, and wellbeing initiatives
Leading research firm Everest Group has named Genpact a leader in its 2023 Trust and Safety Services report, recognizing Genpact's vision, capability, and market impact as a trust and safety service provider. It's the third consecutive year Genpact has been named a leader.
Genpact's broad range of content moderation services across the trust and safety value chain means Genpact is the only provider who is a leader by market share in four of the six industries covered by the report: social media, gaming, streaming services and publishing, and e-commerce.
"Genpact continues to strengthen and diversify its trust and safety client portfolio backed by its wide range of offerings," said Abhijnan Dasgupta, Practice Director, Everest Group. "It has strengthened investments in digital tools with a focus on establishing trust and safety benchmarks, predicting content virality, and designing a framework for bot detection. It's also investing in a holistic approach to protect the wellbeing of content moderators."
Genpact protects users and enhances trust and safety operations by combining industry knowledge with data, technology, and AI expertise. Highlights include: