Everest Group names Genpact a leader in trust and safety

Content moderation talent, strategic partnerships, and policy expertise

Leading research group Everest Group has named Genpact a leader in its 2022 Trust and Safety – Content Moderation Services report, recognizing Genpact's vision, capability, and market impact as a trust and safety service provider.

Genpact's strengths in creating a robust ecosystem of internal talent, external partnerships, and an innovative hub for developing policy management contributed to its leader position for the second consecutive year.

"Serving multiple industries, Genpact has expertise in handling sensitive content types," said Abhijnan Dasgupta, Practice Director, Everest Group. "Genpact's capabilities in offering transformation services to its clients, combined with its dedicated investments in technology that help turn data into informed decisions, contributed to its positioning as a Leader in Everest Group's Trust and Safety PEAK Matrix 2022 Assessment."

Genpact continues to innovate in this space by combining domain, technology, and Lean and Six Sigma expertise to protect users and enhance client operations:

• Our AI-powered Global Command Center uses a combination of advanced data visualization, machine learning, and natural language generation to help run consistent, repeatable operations and measure across more than 100 metrics
• Genpact's policy lab proactively addresses regulatory policy changes and their impact on platforms and operations. It creates proprietary frameworks to assess policy changes and then applies blueprint processes to seamlessly operationalize updates across platforms
• Our AI-based policy accelerator can embed into clients' CMS to help moderators understand and apply policy faster and more accurately. This proprietary framework can be customized for the needs of each platform and its policies, while also sharing industry and real-world context and impact