We’ve done the work that keeps global enterprises moving — across industries, across functions, and where it matters most. That real-world experience shapes the products we build. They’re grounded in process intelligence, informed by context, and strengthened with every client we serve.
We stay accountable for outcomes. We measure them. We govern them. And we own them through the last mile — in the P&L, in cycle times, in working capital — where results are real.
We are on it, because we are in it.
Built on trust, context, and experience to become the Agentic Operations leader
1997 – 2005:
Started in General Electric to run mission-critical operations with Lean Six Sigma discipline. Built global delivery network for finance, accounting, supply chain, and risk operations.
2005 – 2010:
Spun out from GE in 2005 with IPO in 2007. During the Global Financial Crisis, became the trusted operator for complex, regulated processes at scale.
2010 – 2015:
Rapid global expansion. Launched the patented Smart Enterprise Processes, codifying operating IP into a data-driven approach for transformation.
2015 – 2023:
Introduced Lean Digital, fusing Six Sigma principles & digital technologies. Layered data, digital engineering, and AI on process context to drive operational transformation.
2024:
Hard reset with pivot to advanced technology built on process intelligence. Harnessed platform partner ecosystem to bring GenAI pilots to live production.
2025:
Introduced GenpactNext strategy to become a leader in Advanced Technology Solutions, built on the strength of Core Business Services. Launched Genpact Accounts Payable Suite, our first Agentic Solution.
2026:
Over $5B+ in net revenues and growing. Advanced Technology Solutions net revenue growth of at least 25% for 2026. A leader in Agentic Operations, setting the standard for AI-led transformation. 800+ global clients, 25% of Fortune 500.
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- 2005
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- 2015
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