Delight your customers
Customer expectations are rising. Technology is enabling hyper-personalized experiences. Simpler customer interactions are moving to digital self-service channels. And agents are handling more complex inquiries. In response, companies are focusing on improving all touchpoints in their customer care operations and providing better customer experience and convenience.
Placing customer care at the heart of an organization, Genpact enables value creation in customer-care operations by helping enterprises evolve from playing a reactionary role into an anticipatory one by harvesting data and applying advanced digital technologies. Our customer care solutions personalize customer journeys, empower agents, augment man-machine collaboration, enable you to anticipate customer needs and respond to them faster and with greater relevance and agility.
Manage fluctuations in demand using our analytics solutions to predict staffing needs and robotic process automation to augment capacity.
Help agents recommend relevant products and services in real time, using our analytics and AI-powered solutions.
Predictive Net Promoter Score (NPS)
Turn your customers into advocates using our predictive NPS framework, which allows you to process and model structured and unstructured data for your entire customer base, even without a survey.
As a leader in customer care, we provide an end-to-end transformation through operational excellence and technology accelerators to create a customer-centric experience and reduce cost to serve.
million customer interactions annually