Anticipate customer needs and respond more quickly and empathetically with our solutions, which combine human skills with advanced digital technologies.
As a leader in customer care, we provide an end-to-end transformation through operational excellence and technology accelerators to create a customer-centric experience and reduce cost to serve.
Intelligent production support for a multinational investment bank
This investment bank can now predict and proactively respond to client issues thanks to an AI-powered, self-learning, production support solution.Read more
Improving customer care during a global crisis
Genpact helped a leading technology provider improve customer service while securely moving staff to home offices ahead of COVID-19 restrictions.Read more
Taking the heat out of wildfire claims
How we worked with one insurer to help customers compile contents inventories after the devastating Californian wildfires of 2017.Read more
How we think
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