Anticipate customer needs and respond more quickly and empathetically with our solutions, which combine human skills with advanced digital technologies.
As a leader in customer care, we provide an end-to-end transformation through operational excellence and technology accelerators to create a customer-centric experience and reduce cost to serve.
Santander UK boosts customer satisfaction by 5% in just one year
Santander UK used a new operating model and digital technologies to boost customer satisfaction by 5% and productivity by 25% in just one year. Learn more.Read more
Improving customer care during a global crisis
Genpact helped a leading technology provider improve customer service while securely moving staff to home offices ahead of COVID-19 restrictions.Read more
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