Embrace next-generation order management with Cora OrderAssist.
Realize your order management ambitions
Imagine a platform that combines data analytics, AI, and customer sentiment analysis to boost customer service, reduce costs, and achieve better outcomes. Genpact's Cora OrderAssist system of engagement delivers this and more by consolidating order data for a single source of truth.
Automation and AI combine to automate order entry, update the ERP, and identify and resolve exceptions.
Gen AI-based rules and preconstructed interventions manage exceptions, tailor recommendations, and keep customers informed.
Gen AI categorizes customer emails to track and resolve issues across internal and external teams.
Self-service options that improve the customer experience and reduce the cost per order.
Enhanced customer experience and efficiency
With a potential 10% to 20% improvement in the customer experience and a 1% to 5% revenue uplift, Cora OrderAssist can help decrease the cost per order by up to 35% through streamlined processes and reduced waste.
Increased productivity and automation
Experience productivity gains of up to 40% and up to 50% more automation, empowering teams to work smarter and faster while reducing manual tasks.
A better employee experience
Reduce new-hire training time and improve job satisfaction with a user-friendly, integrated platform that empowers teams and increases efficiency.
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