Make comprehensive sense of disparate, disorganized contracts
Our client had grown quickly, impressively, and broadly. It held more than 28,000 contracts for software running on one server used by multiple sources – so-called instance contracts. In addition, it had over 10,000 contracts with monthly-usage customers and another 30,000+ customers with subscriptions.
Business was good. Still, the company knew that effective, proactive contract lifecycle management is the backbone of every as-a-service enterprise. But without a map clarifying contract specifications and terminologies, its visibility into all these different contract arrangements was poor. It couldn't identify duplicate contracts or those with missing, inaccurate, or obsolete information. It didn't know where to find historical records covering customer service additions, modifications, or replacements. And as a result of these and other shortcomings, its sales team couldn't work to capacity. Clearly, to drive long-term value, it needed far better control over contract management. So for help, it turned to Enquero, a Genpact company.