Connected Commerce

Unlock growth with a robust commerce strategy, integrated UX, and intelligent operations

Modernizing digital commerce strategy to create stronger customer relationships. Read the case study

Build connected digital commerce operations. Meet customer demand

Shoppers seek seamless digital experiences, but brands often struggle to connect touchpoints, platforms, and operations. Our Connected Commerce solution strengthens your digital commerce capabilities by integrating operations across the enterprise.

With decades of industry expertise, we specialize in creating customer journeys and operating models underpinned by a cohesive technology ecosystem to deliver memorable experiences.

Build a digital commerce strategy and roadmap with service design to align your operations with customer expectations.

Companies using our solution saw nearly

70%

increase in repeat customer revenue

Scale at speed with agile operations and an omnichannel supply chain that adapts to all order sizes.

Our solution has delivered up to

45%

reduction in end-to-end cycle time

End-to-end financial planning and accounting with process innovation to help you manage risk and compliance.

Clients have benefited from up to

20%

reduction in revenue leakage

Analytics and insights into customer behaviors and buying preferences to help you appeal to them no matter where they are.

A nutrition and supplements brand achieved

316%

year-over-year increase in conversions

Fully integrated, end-to-end user experience and operations design and implementation.

A leading drugstore chain saw

34%

in revenue from new users thanks to fully integrated digital experiences

Connect all the dots in your operations

Enterprises lack a cohesive approach to digital commerce when it comes to their technology infrastructure, customer journeys, and operating models.

We explore every aspect of your enterprise, gathering diverse perspectives to understand your processes, identify challenges, and unearth opportunities. We then roll out a roadmap that brings together your company's operations with customer expectations, addressing the pain points that are holding your business back.

An end-to-end solution for companies doing business online

Our Connected Commerce offerings take a human-centered approach, supported by client feedback and industry best practices. Our solutions enhance value across direct-to-consumer (DTC) channels, B2B platforms, and marketplaces with improvements in omnichannel supply chain efficiency and end-to-end financial planning and accounting.

We offer:

Marketplace enablement
Technology and operation excellence
Finance effectiveness
Omnichannel experience
Cognitive supply chain
Analytics and insights

Build strong DTC relationships

Fragmented digital experiences and poor customer insights can negatively impact your revenue and customer trust. We help you establish new online channels and design and implement a user-experience strategy driven by consumer insights. We integrate front-end platforms such as Adobe Experience Cloud, Adobe Commerce Cloud, Optimizely, and Shopify, with middle and back offices to help your business grow while addressing inefficiencies.

Optimize partnerships with marketplaces like Amazon

If you're dealing with Amazon, penalties for not meeting its requirements can cause additional revenue leakage. We can manage your operations with Amazon and optimize processes to minimize the risk of penalties. We also provide access to previously untapped analytics, insights, and customer feedback to help you grow on the marketplace.

Deliver superior B2B customer experiences

If your company sells to other businesses, we can:

Revamp your platform to enhance the customer experience
Streamline your operations with marketplace design and delivery capabilities so you can scale at speed
Establish a center of excellence to help your company keep working at its best

Real results from our clients

Enterprises have put our Connected Commerce solutions to work. Explore how we have partnered with them solve critical challenges and deliver substantial value.

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