AI-Powered Post-Payment Audit for Retail

Supercharge post-payment audits (PPA) with AI and save up to 0.5% of supplier spend

Recover overpayments to drive profit and loss (P&L) savings. Watch the video

Curb cash leakages with digital post-payment audits

Complex supplier contracts and dynamic commercial terms often agreed upon over email, lack of a central deal management system, and supply chain dynamics can cost companies millions of dollars in overpayments across source-to-pay (S2P) processes.

 

Our AI-powered Post-Payment Audit solution spots these overpayments, helps recover them, and offers insights to fix gaps in your processes—saving you money now and preventing future losses.

Analyze large transaction volumes with advanced analytics and AI to detect anomalies, missed promotions, and overpayments.

Clients using Genpact's solution saw

$1bn

in recoveries across source-to-pay processes

Spot issues early with predictive insights. Fix process gaps to prevent leakages before they impact your bottom line.

A Fortune 100 retailer eliminated

$20mn

worth of leakages with new controls in the ERP system configuration

Perform audit cycles faster with gen AI and ready-to-deploy audit modules on Microsoft Azure and Databricks platform.

Our PPA solution can deliver up to a

20%

increase in audit cycle speed

Quickly retrieve information and detect anomalies from emails or contracts with natural language processing (NLP) and gen AI.

With our solution, clients see up to a

25%

increase in audit efficiency with our audit workbook library and digital tools

Get detailed and customizable reports, plus real-time dashboards for actionable business insights that curb cash leakages.

Our PPA solution can deliver up to a

30%

boost in recoveries over historical programs

A more effective method to detect and prevent margin leakage

Due to complex business processes and transactions with a large supplier base, there's simply too much data to audit.

 

Our solution simplifies end-to-end auditing and recovery – and generates a wealth of actionable insights to prevent leakages. It's a customizable, cloud-agnostic, and multilingual solution. Plus, our solution can scale your available technology stack and integrate with OpenAI, Microsoft Copilot, Databricks, ServiceNow, and more.

PPA tool screenshot

Support for over 150 leakage scenarios across the S2P value chain

Our solution runs leakage scenarios such as allowances, volumes, margin loss, pricing, damages, and more to recover lost funds while delivering predictive insights to prevent future issues.

 

In addition, we identify root causes and spot new areas of leakage for audit and recovery to unlock value. For example, an online retailer unlocked $9 million by identifying missed commercial credits, rebates, and pricing mismatches.

AI led post payment

Simple, fast, and precise audits with gen AI

Agreements with suppliers are often made over email and not documented in a centralized deal management system. This makes analyzing them against actual performance data a daunting task.

 

The solution uses gen AI to analyze unstructured data accurately and efficiently. It uses NLP to conduct an intricate search of emails or contracts to find relevant information on supplier transactions and gen AI to expedite information retrieval, identify anomalies, and prioritize audit efforts.

PPA gen AI application

Get real-time visibility into audit findings

Discover real-time insights with our solution’s customizable reports and dashboards. Stakeholders can track processed, pending, and rejected claims and drill down by supplier, buyer, department, claim type, root cause, and year-over-year trends—empowering proactive decisions.

PPA Power BI Dashboard

Real value for our clients

Explore how we help retailers recover funds faster, reduce risk, and improve their overall audit effectiveness.

Case Study

Curbing cash leakage to save millions in supplier overpayments

A post-payment audit solution delivers more recovery for a major retailer.

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