Increased share of total recovery, improved realizations, and continuous improvement
By helping the company transform the PPA process, it's now in a better place to drive initiatives that lead to business growth. Here are some of the most impactful achievements Genpact has delivered for our client:
- The share of the total recovery went up to 85% in the first year, bringing down the overall cost of the program significantly
- Together with the client, Genpact has identified and fixed multiple root causes of the leakage through system configuration changes, process streamlining, and metrics monitoring to prevent annual leakages worth $2.6 million
- We recovered $26 million in overpayments in the first year, compared to $15 million the year before – a year-over-year growth of 73%
Perhaps the strongest indication of a job well done is being asked back to do more work. Genpact's success on this project has led to an enhanced scope of work encompassing other avenues of recovery with the retailer.