Retail industry
Transformation that drives customer engagement
Overview
Retailers need to elevate back-office functionality and tackle digital readiness to create exceptional customer experiences. Genpact uses process automation, artificial intelligence, and analytics to help retailers achieve this and more.
Genpact in retail: innovation for consumer trust
Featured solutions
Our solutions help retailers transform internal processes to improve asset management and merchandising, reduce revenue leakages, and improve F&A, supply chains, and logistics.
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Intelligent automation
Connect people, processes, data, and technology with intelligent automation services for better ways to do businessLearn more -
Artificial intelligence
See how Genpact can help you develop artificial intelligence services designed to deliver transformation at scale and optimize business processes.Learn more -
Cloud
Cloud is the future. Discover cloud services and solutions that can support business resilience, agility, and innovationLearn more -
Data and analytics
Accelerate your digital transformation journey with advanced analytics and AILearn more -
Technology
We help clients develop a lean digital core, integrate and modernize applications, and accelerate their cloud journeyLearn more -
Experience
Put the needs of employees, customers, and partners at the heart of your digital transformation strategyLearn more -
Supply chain management
Boost resilience and agility with our supply chain management servicesLearn more -
Finance and accounting
Finance and accounting solutions that realize profitable growth, build resilience, mitigate risk, and fuel innovationLearn more -
Sourcing and procurement
Grow profits, mitigate risk, and transform spend management with our strategic sourcing and procurement servicesLearn more -
Sales and commercial
We build future-ready sales and commercial operations that delight customers, boost revenue, and improve marginsLearn more -
Sustainability
Build the next lever of transformative impact for your organizationLearn more
Why Genpact
Genpact has unique insight and expertise gained from helping some of the world's biggest retail brands address their most pressing challenges. We accelerate process automation, supercharge AI and analytics, and redesign customer experiences for retailers.
5
of the top 10 global retailers are Genpact clients
$ 6 +
billion data transactions every month
+ 500 K
SKUs managed
How we think
Our insights come from working with retailers around the world to enable them to embrace digital transformation and lead in a modernized, consumer-driven economy.
