Retail industry

Transformation that drives customer engagement

Overview

Retailers need to elevate back-office functionality and tackle digital readiness to create exceptional customer experiences. Genpact uses process automation, artificial intelligence, and analytics to help retailers achieve this and more.

Genpact in retail: innovation for consumer trust

Featured solutions

Our solutions help retailers transform internal processes to improve asset management and merchandising, reduce revenue leakages, and improve F&A, supply chains, and logistics.

Shaping the future of retail

Retailers can thrive in a consumer-driven economy by responding to changes in consumer behavior, tight margins, and the rise of e-commerce.

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Manufacturing supply chains

Genpact gives clients a supply chain strategy and roadmap that helps them realize their strategic intent.

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Connected commerce

Our connected commerce offering creates a healthy ecosystem of flawlessly integrated experiences for online sellers and their customers.

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Channel revenue optimization

Genpact uses automation and analytics across order management to plug revenue leaks for consumer goods and retail companies.

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Integrated sales and operations management

Genpact's integrated sales and operations management approach uses analytics, technology, and process improvements to boost sales and reduce admin.

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Finance and accounting

Streamline your finance operations to add value across your retail business by realizing profitable growth, building resilience, and fueling innovation.

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Data and analytics

Accelerate your digital transformation journey with advanced analytics and AI.

Environmental, social, and governance (ESG)

Digitalize and better manage sustainability programs to maximize impact.

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E-commerce

Increase sales and customer loyalty by streamlining supply and transforming customer experiences.

The consumer goods and retail playbook

Growth

Only 6% of consumer goods and retail executives say their companies focus on all the right initiatives. We explore how industry leaders are responding to macro and industry-specific trends to create a playbook that help companies thrive.

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Why Genpact

Genpact has unique insight and expertise gained from helping some of the world's biggest retail brands address their most pressing challenges. We accelerate process automation, supercharge AI and analytics, and redesign customer experiences for retailers.

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5

of the top 10 global retailers are Genpact clients

$ 6 +

billion data transactions every month

+ 500 K

SKUs managed

How we think

Our insights come from working with retailers around the world to enable them to embrace digital transformation and lead in a modernized, consumer-driven economy.