Retail

Transformation that drives customer engagement

retail solutions
retail solutions

Overview

Retailers need to elevate back-office functionality and tackle digital readiness to create exceptional customer experiences. Genpact uses process automation, artificial intelligence, and analytics to help retailers achieve this and more.

Featured solutions

Our solutions help retailers transform internal processes to improve asset management and merchandising, reduce revenue leakages, and improve F&A, supply chains, and logistics.

Shaping the future of retail

Retailers can thrive in a consumer-driven economy by responding to changes in consumer behavior, tight margins, and the rise of e-commerce.

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Manufacturing supply chains

Genpact gives clients a supply chain strategy and roadmap that helps them realize their strategic intent.

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Connected commerce

Our connected commerce offering creates a healthy ecosystem of flawlessly integrated experiences for online sellers and their customers.

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Channel revenue optimization

Genpact uses automation and analytics across order management to plug revenue leaks for consumer goods and retail companies.

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Integrated sales and operations management

Genpact's integrated sales and operations management approach uses analytics, technology, and process improvements to boost sales and reduce admin.

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Why Genpact

Genpact has unique insight and expertise gained from helping some of the world's biggest retail brands address their most pressing challenges. We accelerate process automation, supercharge AI and analytics, and redesign customer experiences for retailers.

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A global manufacturer gears up for growth

Working with Rightpoint, a Genpact company, Kravet Inc. merged three websites into one cohesive storefront and saw a 95% increase in users.
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Delighting shoppers with in-store digital tools

How we helped a retailer move in-store shopping into the digital age by designing a mobile solution that captures shopping patterns and in-store behavior.
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Fixing performance management for a snack food giant

How we helped a multinational snack food company capture real-time insights into business performance through data engineering and advanced visualization.
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5

of the top 10 global retailers are Genpact clients

$ 6 +

billion data transactions every month

+ 500 K

SKUs managed

How we think

Our insights come from working with retailers around the world to enable them to embrace digital transformation and lead in a modernized, consumer-driven economy.