Retail

Rethink retail with AI to enhance omnichannel experiences and drive operational excellence

Outsmart shrinkage with Genpact ShrinkSense. Watch the video
Smarter, faster pricing with Genpact Category PriceFlex. Watch the video
How AI is transforming retail operating models for the future. Watch the video

Be the retailer shoppers consider first

We help drive growth and innovation across the retail industry by transforming businesses with AI, automation, and analytics solutions. See how we deliver personalized experiences and boost operational excellence and profitability.

Your challenges, our solutions

Solutions
Services

AI-Led Post-Payment Audit for Retail

Supercharge post-payment audits (PPA) with AI and save up to 0.2% of supplier spend

Connected Commerce

Unlock growth with a robust commerce strategy, integrated UX, and intelligent operations

Logistics Management

Transform product flows with AI-enabled operations and end-to-end supply chain visibility

Retail Industry Solutions

Deliver greater value to customers with transformed operations and connected ecosystems

Sourcing and Category Management

Optimize spend and boost profitability with strategic sourcing and category management

Value Leakage Prevention

Combat value leakage and speed up recovery with data analytics and AI

Artificial Intelligence

Unlock AI's full potential by embedding predictive intelligence, generative creativity, and autonomous agents

Enterprise Risk and Compliance Services

Mitigate risks, improve compliance. Rethink controls for a more agile, secure enterprise

Experience Services

Deliver experiences that transform how people, technology and businesses interact

Finance and Accounting Services

Drive profitable growth, agility, and financial resilience with finance as a service

Sales and Commercial Services

Accelerate customer success and loyalty through data-driven marketing and sales

Supply Chain Management Services

Eliminate silos, enhance visibility, and build resilience with advanced tech and AI

Real value for our clients

Leading retailers choose us to help them run seamless and sustainable supply chains and delight customers at every step of the buying journey.

View all case studies

Operational excellence

Curbing cash leakage to save millions in supplier overpayments. Read more

Young woman shopping clothes in a market stall

Sustainability

Driving ESG progress for Zalando with indirect sourcing insights. Read more

Young woman unpacking parcels with footwear, feeling happy with new online purchases, sitting in the bedroom at home

An AI-powered customer service solution for Amazon device customers. Read more

High angle view of a young Asian woman shopping online on laptop, making payment with credit card. Enjoying Seasonal sales. Shopaholic concept.

Customer experience

Website secures new customers and revenue boost for retailer. Read more

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Customer experience

A leader in the retail industry

Horizon 3 Market Leader

HFS Horizons: Retail and CPG Service Providers, 2023

Horizon 3 Market Leader

HFS Horizons: Customer Experience Service Providers, 2024

Leader, IDC MarketScape:
Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting Vendor Assessment, 2024

Fresh perspectives on retail

VIEW ALL INSIGHTS

Blog

AI for retail ops: Exploring the past, present, and future. Read more

Blog

How to improve retail pricing with the power of AI. Read more

Point of view

Connect and conquer: Realize the power of generative AI in retail. Read more

Young shop owner with a digital tablet. Woman working in clothing store with a table pc in hand looking away and smiling.

Blog

What's next for generative AI in the consumer goods and retail industry? Read more

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Customer experience

An expert in retail is a click away

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