Payments

Streamline payments with friction-free solutions that ease the customer experience

African American customer paying with cellular device and card machine at restaurant. High quality photo

HFS names Genpact an Enterprise Innovator in cards and payments services. Read the analyst report

Efficient payments, enhanced security, exceptional service

We combine human expertise with advanced technologies to help payments companies streamline card, merchant, and payment processes. Our blend of advisory and managed services supports every aspect of the payments lifecycle, from transaction management and fraud prevention to enhancing compliance and operational efficiency.

Your challenges, our solutions

Solutions
Services

riskCanvas™

Our proprietary software suite for financial crime risk management

Seamless Collections

Enhance the collections experience and achieve higher recovery rates with our solution

Customer Care Services

Utilize AI-powered care for happy, loyal customers

Experience Services

Deliver experiences that transform how people, technology and businesses interact

Risk and Compliance Services

Elevate risk management to meet ever-evolving regulatory compliance and business needs

Technology Services

Develop a lean digital core and modernized tech stack for a customer-centric enterprise

Genpact brings the power of data, technology, and AI together to optimize the end-to-end payment transaction processes.

Divya Iyer

Practice Leader, Banking and Financial Services, HFS

Read the report

Real value for our clients

More than 200 of the world's leading global banks and financial institutions trust us as their partner for payment transactions.

View all case studies

Risk

Digital dials down risk. Read more

Customer experience

Santander UK boosts customer satisfaction by 5% in just one year. Read more

Risk

How Apex Clearing Corporation takes fighting financial crime to new heights. Read more

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Risk

Digital dials down risk. Read more

Customer experience

Santander UK boosts customer satisfaction by 5% in just one year. Read more

Risk

How Apex Clearing Corporation takes fighting financial crime to new heights. Read more

A leader in the payments industry

Enterprise Innovator

Cards and Payments Services, 2023

Leader

Banking Operations, 2019-2023

Leader

Financial Crime and Compliance Operations Services, 2021-2024

Article

Why less is more when it comes to the future of e-commerce payments

Learn how to improve the customer experience by making the online payments experience smarter.

READ THE ARTICLE VIEW ALL INSIGHTS

Smiling woman holding credit card using laptop lying on sofa in living room at home

Customer experience

Article

Preventing digital payment system fraud

The surge in digital payments has attracted fraudsters determined to illegally profit from this trend. Here are four steps to stop fraud.

Read The article

Closeup shot of a woman paying using NFC technology in a cafe

Risk

Case Study

Putting people first: A future proof e-commerce solution

Our data strategy assessment enabled a leading sportswear manufacturer and retailer to develop a futureproof eCommerce solution.

Watch the Video

Online Shopping Woman used Computer laptop searching Shop on E-commerce Website and using Smartphone to payment on Digital Payment online gateway by Credit card

Customer experience

Why less is more when it comes to the future of e-commerce payments
Preventing digital payment system fraud
Putting people first: A future proof e-commerce solution

An expert in payment operations

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Point of view

Video

Report

Payments