Payments

Empowering cards and payments companies to scale with confidence

Unlock your growth potential

Cash. It's practically a thing of the past. Today, digital transactions are the name of the game. Meanwhile, the sands of the digital payments industry are shifting. There are emerging players, evolving regulations, advanced technologies, and increasing fraud. But this changing landscape creates new opportunities. To win in the future, leaders must make decisions today.

Genpact is a strategic partner to clients from every segment of the digital payments industry. Our cards and payments solutions remove friction from the end-to-end payment life cycle, enabling a better experience for your customers. From regulatory and risk services to onboarding, transaction monitoring to support and servicing, we do it all. And we adapt our approach to the unique needs of each of our clients.

Genpact runs thousands of critical payment processes for some of the world's biggest payment service providers. We apply process intelligence to drive efficiency into payment processes. We digitize operations for sustainable cost reduction. And we provide deeply personalized digital experiences for your customers.

Our team of more than 25,000 banking and payments specialists supports your operations from front to back. And our partner ecosystem of more than 20 technology and enterprise partners extends our capabilities to meet your every need. From full-scale transformations to hyper focused initiatives, Genpact is your one-stop transformation partner for all your digital consumer and commercial transactions.

Our solutions

Create seamless experiences, deliver effective monitoring and compliance, and respond more quickly and empathetically with our solutions, which combine human skills with advanced digital technologies. We remove friction in card, merchant, or payment processes with our advisory, data and technology, analytics, managed services, co-sourcing, and outsourcing services.

Payment operations

Enable a seamless, end-to-end payment journey supported by efficient, agile operations. Our value-added data services, unique blend of advisory and managed services, and expertly trained teams support everything from remediation and resolutions to reconciliation.

Customer care

Improve your customer service, enhance your brand equity, and unlock greater innovation with our contact center solutions powered by generative AI.

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Onboarding

Maximize your approval rates and minimize your credit and fraud losses with our merchant onboarding-as-a-service offering. We help you make better decisions faster using the power of data and artificial intelligence.

Enterprise risk and compliance

Are your risk and compliance frameworks still fit for purpose? Our risk and compliance consulting and enterprise digital transformation services help payment companies anticipate and mitigate risk — at speed.

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Collections

Increase recoveries with our personalized collections strategies, omnichannel outreach, integrated self-service, and seamless payment options.

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Transaction monitoring

Focus on legitimate risks and minimize false positives with our transaction monitoring services. We help payments companies oversee customer transactions to identify suspicious activity, changes to their risk posture, and potential screening matches more quickly and easily.

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Business process as a service (BPaaS)

Skip the major capital outlays and increase your speed to market. Use our BPaaS model to grow and scale your business quickly and cost-effectively. Combining cloud-based technology, advanced digital solutions, and our end-to-end managed services, Genpact manages all your critical business processes.

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riskCanvas™

Detect, investigate, and prevent financial crime with riskCanvas™, Genpact's proprietary software suite for financial crime risk management. With dedicated modules for screening, transaction monitoring, risk scoring, and case management, riskCanvas provides a comprehensive, end-to-end solution for payment companies to manage financial crime risks.

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Customer experience

Put the needs of your employees, customers, and partners at the heart of your digital strategy. Working with Rightpoint, a Genpact company, we help payment companies design and enhance the customer and employee journey using advanced data and analytics, journey mapping, contextual inquiry, and more.

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Technology services

Develop a lean digital core and modernize your tech stack. Genpact's technology services help you make the most of your existing IT investments while introducing you to advanced technologies like generative AI. Whatever technologies you choose, Genpact can implement them quickly and effectively.

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Cora Journey Optimizer

Provide seamless, personalized, and timely service across channels with Cora Journey Optimizer, which delivers a full view of your customers' needs, behaviors, and journeys.

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Awards and accolades

HFS

Enterprise Innovator

Cards and Payments Services

2023

EVEREST GROUP PEAK MATRIX

Leader

Banking Operations

2019–2023

EVEREST GROUP

Leader

Financial Crime and Compliance Operations Services

2022

Why Genpact

Over 200 of the world's leading global banks and financial institutions trust Genpact as their digitial transformation partner. We help scale and transform business processes, navigate digital innovation, and create the best operating model for your commercial objectives.