“The top imperatives for savvy payment providers are to keep up with the fast innovation cycles; focus on creating positive customer experiences; balance cost, control, and compliance; and actively seek end-to-end partners to help them succeed in these roles.
In our recent study, HFS Horizons: Cards and payments service providers, 2023, HFS designated Genpact as a Horizon 2 enterprise innovator due to the firm's ability to help global payment leaders create intelligent payment operations that result in lower costs, enhanced self-serve capabilities, and resilient risk and compliance structures.
Genpact brings the efficacy of data, technology, and AI to optimize the end-to-end payment transaction processes. Genpact is one of few firms that understand the complexities of the payments process and help clients navigate the unchartered waters of operational resilience as a business-as-usual capability." says Divya Iyer, Practice Leader, BFSI, HFS