Everest Group names Genpact a Leader in banking operations

Leading the charge. Genpact is a Leader in the Everest Group Banking Operations – Services PEAK Matrix® Assessment 2025.

Report

Related Industries

Banking and Capital Markets

Related Services

Financial Planning and Analysis
Financial Crime Risk Management

Published

January 16, 2026

Leading research firm Everest Group has named Genpact a Leader in its Banking Operations – Services PEAK Matrix® Assessment 2025. This recognition highlights our ability to deliver front-to-back banking operations by blending digital platforms, deep domain knowledge, and operational expertise. We offer AI-first solutions designed to enhance operational efficiency and adaptability in banking environments.

PEAK Matrix Badges_final RGB+B-W 2025

Raising the bar for banking excellence

The report spotlights Genpact's comprehensive services across consumer and commercial banking, payments, and lending. Key to our position as a Leader is our knack for integrating modular platforms, such as our Lending-as-a-Service and riskCanvas®, with AI to deliver real business outcomes.

 

We're not just about ideas; we're about impact. By using digital twins, we're reducing rework in mortgage journeys and improving the speed of credit decisions, contributing to enhanced value in know your customer (KYC) and customer service.

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From quicker lending decisions with Cora LiveSpread to smoother mortgage journeys with digital twins, we're making banking better for everyone. And with our Bedrock integration strengthening our AI-first financial crime risk management capabilities, we're also improving detection quality and operational efficiency.

Genpact supports a wide range of banking operations across consumer, commercial, and payments, combining domain expertise with digital platforms that streamline onboarding, lending, servicing, and transaction processes.
Its modular assets, including Lending-as-a-Service, Cora LiveSpread, and Asset Finance-as-a-Service, enable more consistent decisioning and workflow orchestration across credit, mortgage, and operational journeys. Genpact also applies structured commercial constructs that link pricing to defined operational milestones, reflecting a wider market shift toward non-FTE models. These capabilities, supported by a strong ecosystem of technology partnerships, have contributed to its position as a Leader in Everest Group’s Banking Operations Services PEAK Matrix® Assessment 2025.

Dheeraj Maken

Practice Director, Everest Group

Disclaimer

Licensed extracts taken from Everest Group's PEAK Matrix® reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent, and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group's PEAK Matrix® reports.

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