Everest Group names Genpact a leader in banking operations

For the fourth year in a row, Everest Group has named Genpact a leader in banking operations.

The major research and consulting firm's Banking Operations – Services PEAK Matrix® 2022 acknowledges our deep analytics and industry expertise in consumer and commercial banking.

The assessment also highlights our comprehensive technology-led suite of solutions, including Genpact Cora – our modular, artificial intelligence (AI)-based digital transformation platform for which banking use cases include:

• Cora Banking Operations
• Cora Affluent Customer Engagement
• Cora Collections
• Cora Customer Data Management
• Cora Journey Optimizer

Everest's report emphasizes our strong focus in the areas of customer experience transformation and financial crime risk and compliance management, underpinned by recent acquisitions. These acquisitions include Something Digital and Rightpoint, both customer experience companies, and riskCanvas™, which offers an end-to-end suite of analytics and anti-money laundering platform solutions.

According to Everest, our extensive partnerships with AI vendors and professional services firms such as Deloitte for end-to-end digital lending also differentiate us. And financial clients particularly appreciate our "agility and process implementation capabilities."

To learn more, download the report.