Consumer banking

When customer centricity is everything, unlock deep insight with AI and advanced analytics

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Banking on Change: Key trends changing the banking landscape. Listen to the podcast

Retail banking: Invest in customer experience

Personalize customer journeys, empower agents, and boost human-AI teamwork with us. We help you prioritize customers, embrace banking technology, and use AI responsibly so you can serve customers faster, better, and smarter.

Your challenges, our solutions

Solutions
Services

Banking Operations

Transform banking experiences and scale your business with data, AI, and managed services

Customer Data Management

Break data silos to run personalized, relevant, and contextual marketing campaigns

Seamless Collections

Enhance the collections experience and achieve higher recovery rates

Customer Care Services

Utilize AI-powered care for happy, loyal customers

Financial Crime Risk Management Services

Protect your customers, institution, and community from financial crime

Financial Risk Management Services

Improve risk controls to strengthen risk management and reduce exposure

Real value for our clients

We partner with consumer banks to enhance their banking operations and customer experiences. See how we did it for these major businesses.

View all case studies

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Operational excellence

Banking on process mining for a better customer experience. Read more

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Cloud

Making small businesses' dreams come true with cloud. Read more

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Resilience

Protecting business continuity with ServiceNow. Read more

Operational excellence

Banking on process mining for a better customer experience. Read more

Cloud

Making small businesses' dreams come true with cloud. Read more

Resilience

Protecting business continuity with ServiceNow. Read more

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A leader in retail banking services

Leader

Banking Operations, 2023

Leader

ISG Provider Lens™ Report for Customer Experience Services, 2023

Enterprise Innovator

Cards and Payments Services, 2023

Leader

Generative Enterprise™ Services, 2023

Podcast

Banking on change: The role of generative AI in banking

Westpac's Andrew Macey, COO of HR services, shares his insights on the opportunities and challenges for generative AI in banking. Listen now.

LISTEN TO THE PODCAST VIEW ALL INSIGHTS

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Article

How banks can improve customer care now with generative AI

All financial institutions need to know about where to use generative AI now, what to have in place before they start, and a few risks to keep in mind.

Read our pov

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Point of view

Transforming dispute resolution with AI

Discover how AI can help financial institutions improve the dispute management process and elevate agent and customer experiences.

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Banking on change: The role of generative AI in banking
How banks can improve customer care now with generative AI
Transforming dispute resolution with AI

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Point of view

Genpact Intelligence

Consumer banking