Consumer Banking | Genpact
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Consumer banking

When it comes to retail banking, customer centricity is everything

consumer banking
consumer banking


For retail banks, success depends on creating and delivering delightful customer experiences. That's where we come in. We combine our process and industry knowledge with cutting-edge technologies to drive customer delight and loyalty.

Featured solutions

We partner with clients to transform their organizations using seamless front, middle, and back-office processes that deliver better results and drive profitability. We enhance customer experiences, improve competitiveness, accelerate growth, boost agility, and enable sustainable transformation.

Marketing and sales optimization

Using a data-driven approach, we help you generate quality traffic, improve the return on your marketing investment, acquire new customers, and enhance sales effectiveness.

Mortgage services

From pre-screening to disbursement, we digitize processes and deliver world class experiences for your clients. Our mortgage solutions speed lending decisions, improve credit quality, and minimize risk.

Business-process-as-a-service (BPaaS)

Grow and scale your business without major capital outlays using our BPaaS model, which combines cloud-based technology, digital solutions, and our end-to-end managed services.

Cora Loan Originations

Increase deal volumes and conversion rates with Cora Loan Originations, which delivers scalable, compliant, and secure transaction processing across the entire lifecycle of the loan process.

Why Genpact

Whether it's payments, customer support, personal lending, collections, wealth management, onboarding, or servicing, our consumer banking services and solutions cater to all your customer needs.


countries served

+ 19,000

financial services experts

+ 18

global delivery centers

How we think

Tap into our latest thought leadership.