Standardized, simplified, and scalable
First, we did a thorough assessment of the company's needs and requirements. Using these insights, we knew that Genpact's operational resilience solution, built on the ServiceNow IRM platform, was the perfect fit.
Genpact successfully assisted the organization in the journey to transition from a heavily customized system to the ServiceNow IRM platform, with an aim to reduce technical debt through a standardized solution.
Once it was up and running, our solution fixed fragmented systems, automated manual processes, and addressed compliance issues. We were able to build real-time operational dashboards with EWIs to identify risks before they become problems. Plus, it's flexible enough to adapt, scale, and grow as new business challenges emerge.
But technology is only as good as the people who implement it. The company appreciated our deep understanding of operational resilience and industry regulatory requirements, which played a key role in its success.