Your guides for navigating business disruption
Service disruptions are more frequent and more severe than ever. Everything from natural disasters to cyberattacks can have an impact.
By successfully managing risk and protecting critical services, financial services firms can boost operational resilience, protect business continuity, and improve customer and employee satisfaction.
Improve resilience with a digital mapping of business-critical assets.
Companies using our solution spent up to
50%
less time manually mapping assets
Get ahead of disruption with a solution built for your business
Our operational resilience solution, built on the ServiceNow Integrated Risk Management (IRM) platform, safeguards critical business functions to reduce the impact of disruption on customers, employees, and stakeholders. By combining Genpact's industry and process expertise with ServiceNow's platform, we can provide robust business continuity plans and tailored operational resilience solutions for sustainable business services.
An operational resilience framework
Our solution, built on the ServiceNow IRM platform, offers a robust business continuity plan to prepare for and respond to disruption. We provide:
Digital service taxonomy: Classify operational risks for better asset mapping
Prioritization and tracking: Know what actions to take and when
Assessment methodology: Monitor key business services in real time
Scenario testing: Test the operational resiliency of assets
Real-time dashboards: Review and act on resilience assessments
Operational resilience in action
We partnered with a financial services firm to improve its operational risk management. We worked with ServiceNow to customize its IRM platform, developed structured asset mapping and resilience assessments, and established ways to identify early warning indicators. We also implemented ServiceNow's governance, risk management, and compliance audit modules, creating a 50% reduction in manual asset mapping and a 40% decrease in incidents.
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