Dropbox is pursuing a relentless digital transformation program. Across all business teams, the aim is to drive speed, agility, and efficiency and equip its talented people with tools to maximize productivity and provide great services. ServiceNow is a long-term partner on this journey, supporting the company to achieve its vision across numerous domains, including IT, HR, and finance.
When Dropbox reviewed its procurement activities, it identified a unique opportunity to redesign its entire approach. Its vision was to replace disconnected processes requiring multiple, time-consuming manual interventions with a user-friendly, end-to-end, automatically orchestrated, and integrated system.
The potential to unlock enterprise-wide savings and benefits was significant. Dropbox's procurement activities are substantial, spanning budgeting, sourcing, risk management, contracting, purchasing, vendor management, and payments.
Reunan Varene is Dropbox's Director, Source to Pay: "Our goal is to 'get to simple' as quickly as possible, to yield speed, focus, and efficiency. Continuous innovation is vital for Dropbox's ongoing success.
"At the start, our teams had to overcome significant challenges due to a heavy reliance on people, multiple systems and policies, unique practices, and varying levels of digitization.
"The employee experience offered opportunities for improvement across many teams trying their best to navigate complex, manual processes. A lack of transparency and visibility left colleagues feeling unsure where to start, who to engage with, and how their request was progressing."
Says Reunan: "We want to support our teams to get the goods and services they need to do great work in a seamless, fast, and cost-effective way. To achieve that, we needed innovative technologies to create a great user experience, to turn corporate spend into an asset, and to use it to fuel employee productivity and top-line growth."