AI-First GBS Transformation

Unlock performance and strategy with Genpact's AI-first GBS operations powered by ServiceNow

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Elevating global business services for KONE. Read the case study

Create strategic advantage with global business services (GBS)

In today's competitive business environment, disjointed systems, manual processes, and operational inefficiencies can set your business back.

GBS can help you connect teams, foster innovation, and power growth – driving more than just cost savings. Our AI-first solution combines Genpact's business expertise with ServiceNow's technology to build a future-ready GBS.

Transform GBS with an omnichannel, enterprise-wide platform, fueling growth and better return on investment.

Companies using our solution achieved up to

40%

cost reduction in deploying new functions

Streamlined and interconnected workflows, human-centric design, and a unified portal to elevate user experience.

Our clients have achieved up to

60%

quicker responses to employee queries

Streamline communication between front, middle, and back offices to promote collaboration and deliver insights.

One company using our solution got up to a

30%

increase in operations bandwidth through enhanced communication tools

Generative AI automates, recommends, and optimizes processes, freeing up employees to focus on strategic work.

Clients using our solution experienced up to

50%

reduction in handling time per case with generative AI automation

Deploy self-service capabilities through virtual agents, automation, and intelligent workflows.

Companies using our solution achieved up to

50%

cost savings and better operational efficiency

Enabling the three Es: Effectiveness, efficiency, experience

Building the GBS of the future is about more than deploying the right technology. You need a strategic partner who understands your industry and business.

Genpact's comprehensive GBS solution combines its deep industry, function, and process expertise with ServiceNow's AI-led tech to connect siloed functions into a single organization.

A unified system of engagement for operations

Our single engagement layer delivers a seamless experience for the employee, customer, and manager. You can roll it out to each team effortlessly while fostering collaboration and supporting your compliance and audit frameworks.

Tailored deployment models for enhanced control and efficiency

We offer a fully managed service for GBS operations with:

A dedicated ServiceNow instance for full control and customization
A domain-separated shared instance for cost-effectiveness

Both options provide robust security features and support compliance efforts while reducing operational burdens by managing upgrades and performance, allowing businesses to focus on strategic growth and efficiency.

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Transforming business with AI-powered ServiceNow solutions

A major American warehouse club chain turned to Genpact and ServiceNow's AI-driven ServiceNow solution across accounts payable, procurement, and finance functions. We accelerated processes using AI interventions, simplified collaboration with chatbots, and enhanced reporting capabilities with dynamic dashboards.

The result? Enhanced operational processes, faster transactions, and insights that helped the client's senior management make informed decisions.