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Adapt and rise

Turn challenges into opportunities for your bank

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You can’t change the wind, but you can adjust your sails

While most banks are now in full business continuity mode, it's still anything but business as usual. Rough seas, though, make strong sailors.

As your bank adapts to higher delinquencies, government bailouts, increasing vulnerability to financial crime, credit, and operational risks, and other challenges, you can use lessons learned to build long-term resilience.

Find out how the choices you make today will shape your bank tomorrow.

The CARES Act: Navigating the journey to forgiveness

In the next phase of the Paycheck Protection Program, banks must shift from speed to careful due diligence

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Build on our resilience insights for banking

Cloud-based customer support will help banks thrive during and after COVID-19

COVID-19 has accelerated banks' journey to cloud. Here's what it means for customer support.

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Chatbots to the rescue?

Banks' call volumes have surged due to the pandemic. Bots can help. Here's the key to success.

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How AI can help banks rescue at-risk consumers

The Financial Brand shares our insights on how AI can help banks protect and support financially vulnerable customers.

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Five ways banks can lower third-party risk to drive operational resilience

For today's financial institutions, assessing the potential impact of third-party risk is key to operational resilience.

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Turning crisis into opportunity for consumer banking

TD Bank, NelsonHall, and Genpact discuss how banks can adapt to recent world events and thrive through digitization.

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Customer service and COVID-19: Lessons for the long term

Banks can use what they've learned from COVID-19 to deliver superior customer service now and in the future.

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Protecting small businesses and taxpayers' dollars

Primis mitigated the risk of 2,500 Paycheck Protection Program loans in just two months.

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Banking on change

Chris Skinner and Genpact discuss how world events are reshaping banking. Learn how your bank can adapt and rise.

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How two banks delivered on the CARES Act

One of the 10 largest banks in the US and a Midwestern bank delivered quick, financial relief for small businesses.

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An agile approach to resilient collections

Hear insights from CBA, NelsonHall, and Genpact on how to navigate the downturn and create more resilient collections.

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Five ways auto financiers can navigate the crisis

Auto financiers can accelerate existing trends to navigate COVID-19 and build a foundation of resilience for the future.

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Navigating the journey to loan forgiveness for the Paycheck Protection Program

Now, banks are preparing for phase 2 to forgive some portion of loan balances.

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How AI can save the auto finance industry

Even before COVID, auto finance volumes were slated to drop 30% in 10 years. AI can help.

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The CARES Act: Helping banks deliver at pace and scale

Dan Davidson, global leader of commercial banking for Genpact, answers three critical questions about the CARES Act.

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A Q&A on risk in banking

In an exclusive conversation, Manish Chopra & Enrico Dallavecchia discuss where bank CROs should focus during the crisis

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Driving recovery

Banks need to prepare for a spike in delinquencies from Coronavirus. But how?

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Fending off financial crime: During and after the crisis

Five ways banks can stop fraudsters from exploiting the pandemic and build a foundation for greater resilience.

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Read more business resilience insights

Business Resilience Strategy

Supply Chain Management

Finance and Accounting

Operations

Analytics

How Genpact can help 

Delivering on the CARES Act Program

To deliver on the CARES Act, banks must quickly update and scale operations including people, processes, systems and add more capacity to process new applications at speed.

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Resilient collections and debt recovery

Deep impact on the global economy is driving a sharp shift in focus towards debt collections. Our solutions can help lenders navigate the current recessionary environment, and prepare for the future.

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Learn more about what we do in banking

Consumer banking

We help consumer banks digitally transform their businesses to support their customers and keep them loyal.

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Commercial banking

We enable commercial banks to tap the power of technology to deliver best-in-class lending solutions.

See how

Capital markets

Genpact helps capital market firms grow wealth in the digital age.  

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