Unify all channels and translate data for excellent CX
The answer: An unqualified yes, thanks to its collaboration with Genpact. We're the technology, analytical, and consulting backbone that smooths the way for Amazon Business innovations. We're the key link that reimagines procurement from ordering through payment and everything in between.
Through our Marketplace service, we help catalog hundreds of millions of products for Amazon Business customers. We apply personas to structure the buying experience based on individual customer needs using an ecosystem of curated buying channels. We evaluate sellers, then automate to comparison-shop for the best prices, consistently driving costs down year over year. In addition, our knowledgeable and proactive front-line team, supported by the latest artificial intelligence (AI), is always prepared to guide digital purchasing, suggesting products based on prior history. And our best-in-class payment system is the crowning stroke.
But we don't stop there. We interpret and translate the data provided by our AI platform, Genpact Cora, to take ordering one step further with predictive procurement. What's more, users can slice and dice all of this data on our interactive dashboard with a responsive graphical interface that's also available as an app. It provides flash reports anytime and anywhere for quick business decision-making.
Genpact can do all of this for Amazon Business customers without any major investments or adjustments to their existing technology. The service comes in three packages. Our Marketplace Light offering is a three-month pilot, during which we:
- Conduct a commodity-and-spend assessment
- Implement the Marketplace program
- Optimize purchase cards and invoicing
- Issue standard reports
Marketplace Full – also a three-month pilot – includes:
- API integration so systems and applications can exchange data
- Voice procurement through Alexa
- Genpact Cora-based analytics
Marketplace Predictive offers all those features, plus:
- Predictive reporting
- Instant guided buying and curation actions
- Purchasing process optimization