What We Do
Human Resource Services
Generating Human Resources Impact
Companies worldwide are fighting to acquire and retain the right talent, in the right locations, while watching the cost to hire increase. Genpact Human Resource Outsourcing (HRO) services help HR leaders shed administrative worries to focus on strategic talent initiatives that drive sustainable growth. Our advanced HR analytics decrease cost and attrition rates, while our simplified working models for HR operations support new skills and demographics, remote, mobile, and virtual working environments, and emerging markets in multiple industries. We service more than half a million employees around the world.
Our comprehensive human resource outsourcing solutions across Hire to Retire services include the following:
Core HR Services
Core HR services address foundational aspects of workforce administration, payroll functions, and benefits administration.
Talent management focuses on recruitment support, learning and development, and employee rewards.
Workforce analytics encompasses HR information services, robotics, data modeling, survey analytics, planning and forecasting, and maturity model assessment, along with robust and cohesive metrics and reporting frameworks.
Genpact HR consulting and outsourcing services build on our Lean DigitalSM approach that harnesses design-thinking methods that focus on the end user, Lean principles to enable end-to-end process redesign, and advanced digital technologies. All of which is underpinned by deep domain knowledge.
We help organizations design, transform, and run scalable, cost-effective human resources operations. Advanced operating models, such as tiered HR Shared Service Center (SSC) delivery structures, combined with business-enabling digital tools and tightly governed interaction models, ensure the needs of employers and staff are met. We offer an integrated HR Global Business Services (GBS) framework, and help organizations across the globe assess blueprints and implement and run the target operating model.
Our solutions support the entire hire-to-retire cycle, from talent acquisition and development to compensation management, employee services, and total rewards administration.
Genpact enables organizations across industries and geographies to re-engineer HR processes and operating models by leveraging a robust maturity model, benchmarking, and value stream mapping.
Our approach to HR operations uses our market-leading Digital Smart Enterprise Processes (SEPSM) framework to lower hiring costs and slash attrition rates. Our approach links key process activities to business outcomes and provides a compendium of best practices to ensure that the HR organization supplies the right person at the right time, optimizes people productivity, and creates an engaged and loyal workforce.
15–20% HR operations cost savings for automotive leader
Dissatisfied with its existing third-party HR provider's performance, lack of controllership, and non-standardized processes, this company partnered with Genpact to set up its own Global Business Services (GBS) center in Poland. Genpact assessed human resources operations in 20+ European countries, created a GBS design blueprint, and supported the reverse transition. Using Genpact's roadmap, the company's HR operations quickly progressed to best in class, at 15–20% lower cost.
40% reduction in hiring cycle time for leading French bank from HR process reengineering
The corporate and investment banking division of a leading French bank operating in more than 40 countries needed to improve the employee experience by enhancing recruitment, onboarding, training, and performance management. Genpact identified 31 ways to improve the recruitment work stream and created metrics for measuring recruitment and training efficiency and effectiveness. This decreased the requisition-to-onboard time by 40%.