What We Do
Human Resource Services
Generating Human Resources Impact
Companies worldwide are fighting to acquire and retain the right talent, in the right locations, all the while watching the cost to hire creep up and up. Genpact Human Resource Outsourcing (HRO) services help HR leaders shed administrative worries to focus on strategic talent initiatives that drive sustainable growth. Our strong HR analytics root out cost and decrease attrition rates, while our simplified working models for HR operations support new skills, new demographics, remote, mobile, and virtual working environments, and emerging markets in multiple industries. We service more than 30 HRO clients and half a million employees around the world.
Our comprehensive human resource outsourcing solutions across Hire to Retire services include the following:
Core HR Services
Core HR services address foundational aspects of workforce administration, payroll functions, and benefits administration.
Talent management focuses on recruitment support, learning and development, and employee rewards.
Workforce analytics encompasses HR information services, robotics, data modeling, survey analytics, planning and forecasting, and maturity model assessment, along with robust and cohesive metrics and reporting frameworks.
Genpact's HR consulting and outsourcing services help our clients design, transform, and run scalable, cost-effective human resources operations. Advanced operating models such as tiered HR Shared Service Center (SSC) delivery structures, combined with business-enabling tools and tightly governed interaction models, ensure the needs of employers and staff are met. We offer an integrated HR Global Business Services (GBS) framework as well, and we have helped clients across geographies and industries assess blueprints and implement and run the target operating model.
Our solutions support the entire Hire to Retire cycle, from talent acquisition and development to compensation management, employee services, and total rewards administration.
For more than 16 years, we have been a leader in using Lean Six Sigma to drive business process improvement. Genpact has helped multiple clients across industries and geographies reengineer and transform HR processes and operating models by leveraging a robust maturity model, benchmarking, and value stream mapping. Our approach to HR operations uses our market-leading Smart Enterprise Processes (SEPSM) framework of smarter processes, analytics, and technologies to lower hiring costs and slash attrition rates. SEPSM links key process activities to business outcomes and provides a compendium of best practices to ensure that the HR organization supplies the right person at the right time, optimizes people productivity, and creates an engaged, loyal workforce.
15–20% HR operations cost savings for automotive leader
Dissatisfied with its existing third-party HR provider's performance, lack of controllership, and non-standardized processes, this company partnered with Genpact to set up its own Global Business Services (GBS) center in Poland. Genpact assessed human resources operations in 20+ European countries, created a GBS design blueprint, and supported the reverse transition. Using Genpact's roadmap, the company's HR operations quickly progressed to best in class, at 15–20% lower cost.
40% reduction in hiring cycle time for leading French bank from HR process reengineering
The corporate and investment banking division of a leading French bank operating in more than 40 countries needed to improve the employee experience by enhancing recruitment, onboarding, training, and performance management. Genpact identified 31 ways to improve the recruitment work stream and created metrics for measuring recruitment and training efficiency and effectiveness. This decreased the requisition-to-onboard time by 40%.