What We Do

Human Resource Services

Generating Human Resources Impact

Companies worldwide are fighting to acquire and retain the right talent, in the right locations, while watching the cost to hire increase. Genpact Human Resource Outsourcing (HRO) services help HR leaders shed administrative worries to focus on strategic talent initiatives that drive sustainable growth. Our advanced HR analytics decrease cost and attrition rates, while our simplified working models for HR operations support new skills and demographics, remote, mobile, and virtual working environments, and emerging markets in multiple industries. We service more than half a million employees around the world.


Our comprehensive human resource outsourcing solutions across Hire to Retire services include the following:

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Genpact HR consulting and outsourcing services build on our Lean DigitalSM approach that harnesses design-thinking methods that focus on the end user, Lean principles to enable end-to-end process redesign, and advanced digital technologies. All of which is underpinned by deep domain knowledge.

We help organizations design, transform, and run scalable, cost-effective human resources operations.  Advanced operating models, such as tiered HR Shared Service Center (SSC) delivery structures, combined with business-enabling digital tools and tightly governed interaction models, ensure the needs of employers and staff are met. We offer an integrated HR Global Business Services (GBS) framework, and help organizations across the globe assess blueprints and implement and run the target operating model.

Our solutions support the entire hire-to-retire cycle, from talent acquisition and development to compensation management, employee services, and total rewards administration.

Genpact enables organizations across industries and geographies to re-engineer HR processes and operating models by leveraging a robust maturity model, benchmarking, and value stream mapping.

Our approach to HR operations uses our market-leading Digital Smart Enterprise Processes (SEPSM) framework to lower hiring costs and slash attrition rates. Our approach links key process activities to business outcomes and provides a compendium of best practices to ensure that the HR organization supplies the right person at the right time, optimizes people productivity, and creates an engaged and loyal workforce.