Rapid response insurance claims services

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Minimize business disruption and maintain customer service

Insurers are facing unprecedented disruption to their operations. Work from home restrictions, stretched workforces, and concerns for employee and customer safety are raising business continuity and customer service challenges. Genpact’s rapid response claims services bring extra headcount and digital capabilities to insurers’ claims teams with:

  • Digital inspections
  • Contents claims fast-tracking
  • Bid management
  • Analytics services

These services can be implemented quickly, with limited technology integration, supporting your employees and customers through unpredictable times.

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​COVID-19: A wake-up call for same-day claims payment​

Claims management services

Property & casualty claims management

We apply digital technologies to the insurance claims management processes, striking a balance between operational efficiencies and customer satisfaction.

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We help you with:

First notice of loss and fast-track claims processing

Increase one-touch, fast-track resolution by up to 50%

Claims segmentation and triage analytics

Reduce claims cycle time by more than 40%

Contents inventory services

Reduce loss-adjusting expense by up to 40%

Field inspection services

Shorten the claims cycle by up to 2 days

Managed repair services

10% reduction in loss-adjusting expense

Digital inspection tools

Up to 50% reduction in loss-adjusting expense

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Virtual adjusting and inspection services

Digital technologies for inspection, estimating, and fulfillment services

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Claims fraud analytics service

Advanced analytics that cut fraudulent claims payouts

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First notification of loss and fast-track claims services​

Digital tools to free up loss-adjusting resources, keep customers happy, and cut expenses

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Claims insights

Analytics in claims: How to gain better, faster, consumable insights using augmented intelligence

For analytics to be a strategic differentiator in claims, carriers need an augmented intelligence approach to get better insights faster, and outputs that the front line can execute.

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