Everest Group ranks Genpact as a leader and star performer in property and casualty insurance. Find out how our data and technology expertise is driving transformation for clients.

When it comes to transforming operations, P&C insurers should focus on the customer, not the technology. Find out how journey maps can create a customer-centric vision for underwriting transformation.

320+

global clients

12k+

insurance professionals

70+

delivery centers across 30 countries

We have products and solutions that fit your needs

Genpact transforms insurance operations, customer journeys, and user experiences for major P&C insurers across the globe using digital technologies, analytics, artificial intelligence, and automation. Our solutions span P&C claims, underwriting, actuarial, reinsurance, and finance and accounting.

Customer acquisition and underwriting

4 Products & Solutions

Intelligent operations

Genpact has helped insurers and brokers run best-in-class, efficient operations for over two decades in both onshore and offshore delivery centers. Insurers leverage our scale, efficiency, expertise, and digital tools to help with customer onboarding and the new business underwriting process. Our work includes submission management, clearance, quote setup, and report gathering.

Data extraction and accelerators

Our AI-based solution for data extraction from structured and unstructured documents for quote submissions. Our solution is efficient, is compatible with all lines of business, and can be integrated with downstream work. The fully digitized data set reduces the need for duplicate and error prone manual interventions.

Analytics

Our analytics solutions can be integrated with quote and new business process or deployed as a standalone service. Submission triage uses advanced predictive analytics to triage submissions based on probability-to-bind so underwriting teams can increase their quote to bind ratios and grow the business.

Underwriting Manager

A customer journey-focused interface, cloud-based orchestration layer that improves the onboarding process. It allows users to focus on core submission, quote, and underwriting activities and provides all the information needed in real-time, connecting people, processes, data, and technology. Underwriting Manager boosts innovation and connectivity to new data, analytics, and decision tools to support both process efficiency and underwriting and pricing precision.

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Policy administration and service

3 Products & Solutions

Intelligent operations

Genpact has helped insurers and brokers run best-in-class, efficient operations for over two decades in both onshore and offshore delivery centers. Insurers leverage our scale, efficiency, expertise, and digital tools for the entire post-issuance policy lifecycle. Our services include billing support, policy changes, renewals, premium audit support, and agency management.

Analytics

Our analytics solutions can be integrated into the policy service and renewal process or deployed as a standalone service. Renewal Manager uses advanced predictive analytics to triage renewals based on probability-to-renew so underwriting teams can focus on high value policies in addition to those at risk of lapse.

Underwriting Manager

A customer journey-focused interface, cloud-based orchestration layer that improves the post-issuance customer journey. It allows users to focus on serving the customer, handling changes, and issuing accurate renewals.

Claims handling services

6 Products & Solutions

Auto claims TPA

Our scalable, efficient, and time saving one-stop TPA solution can operate within an insurer's existing claims process or remotely, or in our own system. It helps carriers speed up the claims cycle, lower loss adjusting expenses, and plug revenue leaks.

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Fixed property auto claims

Our solution helps carriers with complex damage investigations for fixed property claims by segmenting claims and matching them to adjusters based on complexity. Carriers can manage liability limits early and use predictive modelling for claims routing.

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Digital inspections

Our centralized solution offers an end-to-end inspection process for all levels of severity and complexity of property, contents, and auto claims.

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Manage repair services

Our managed repairs service strengthens insurers' customer service proposition, sealing brand promises to customers on property claims management. Covering all types of property loss, the program offers speed and convenience for insureds, and reduced costs for carriers.

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Fulfillment and content services

We offer a nationwide network of trained contents experts who handle contents inventories, from compilation to evaluation and fulfillment. The contents field expert visits the loss site to compile the inventory of lost or damaged contents.

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Catastrophe claims management

We offer a network of licensed adjusters, digital inspection platforms, and TPA claims adjusters for end-to-end claims handling during catastrophe events. Insurers can quickly scale up capacity to handle spikes in claims, deliver great customer experience, and settle claims quickly.

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Digital and analytics claims solutions

5 Products & Solutions

Claims Manager

Our solution helps shorten claims cycle times with easier segmentation of claims and a fast-tracked claims-handling process that uses embedded analytics and AI-based workflows.

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Extraction as-a-service

Our AI-powered solution helps carriers automate the entire lifecycle of claim intake and set up. It automates multiple tasks when processing email FNOL requests. It can handle content ranging from unstructured data in the email body, to attachments in various formats including Excel, Word, PDFs, and scanned images.

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First notice of loss (FNOL) and claim setup

Our FNOL and fast-track claims services support loss and expense control in tandem with creating a better customer experience. We use a suite of digital tools to make FNOL easier for customers and segmentation and fast-tracking easier for carriers.

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Segmentation and triage

Our analytics solutions make the FNOL process, including claims triage, lightning fast. It delivers real-time complexity scoring and the automated allocation of claims based on loss adjuster availability and specialization.

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Fraud analytics

Our claims fraud analytics service uses predictive modeling to identify, score, and prioritize possible cases of fraud. It not only reduces insurers' fraudulent claims payouts, but also helps them avoid reputational damage or loss of customers because of premium increases.

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Reinsurance solutions

1 Product & Solution

Assumed and ceded reinsurance

We provide reinsurance services across ceded and assumed reinsurance operations for both carriers and brokers. Our capabilities span end-to-end operations, generate insights, and drive transformation for our clients.

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Augmented intelligence

1 Product & Solution

Augmented intelligence for data-driven decisions

Our P&C analytics services deliver augmented intelligence through data foundations, prescriptive analytics, and smart processes. We develop seamless experiences and smart algorithms for fast, data-driven decisions.

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Actuarial solutions

1 Product & Solution

Actuarial modernization

We offer fast, reliable, accurate, and user-friendly data hubs to deliver actuarial solutions across the insurance business. Our actuarial solutions offer enhanced efficiency, a single source of data to support business decisions, and improve process governance.

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