Property and casualty insurance

Property and casualty (P&C) insurance services that deliver seamless experiences and strategic business outcomes

property and casualty
property and casualty

Overview

We combine data, digital technologies, and our deep experience in running insurance operations to drive results for P&C insurers. Our digital and analytics-led solutions improve P&C claims, underwriting, actuarial, and reinsurance outcomes.

Featured solutions

Built on AI, analytics, and automation, our P&C services and solutions span claims, underwriting, actuarial, reinsurance, and finance and accounting. Intelligent operations We have 20 years of experience running operations for P&C insurers and brokers. Our scale, efficiency, expertise, and digital tools support customer onboarding and new business underwriting, billing, policy administration, and renewals.

Underwriting data extraction and accelerator

Our AI-based data extraction solution speeds up submissions, quotes, and binding. By integrating with downstream activities, it reduces duplicate and error-prone manual interventions.

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Underwriting Manager

This single digital workplace consolidates workflows, processes, tools, data, and systems into one view to simplify underwriter decision–making. It speeds up quotes, managing changes, and renewals and delivers a smooth user experience.

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Underwriting analytics

Our analytics solutions can integrate into existing processes or deploy as a stand-alone service. Submission triage increases quote-to-bind ratios, and Renewal Manager predicts probability-to-renew so underwriters can improve retention.

Auto claims TPA services

Our scalable, efficient, time-saving TPA solution can operate within insurers' existing claims processes, remotely, or in our own system. It helps carriers speed up the claims cycle, lower loss adjusting expenses, and plug revenue leaks.

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Fixed property auto claims

Our solution helps carriers with complex damage investigations for fixed property claims. It segments claims and matches them to adjusters based on complexity. Carriers can manage liability limits early and use predictive modeling to route claims.

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Digital claims inspection

Our centralized solution offers an end-to-end inspection process for all levels of severity and complexity of property, contents, and auto claims.

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Managed repairs

Our managed repairs service strengthens insurers' customer service proposition, sealing brand promises to customers on P&C claims management.

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Fulfillment and content services

Our nationwide network of trained contents experts handle contents inventories, from compilation to evaluation and fulfillment. The contents field expert visits the loss site to compile the inventory of lost or damaged contents.

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Catastrophe claims management

We offer licensed adjusters, digital inspection platforms, and TPA claims adjusters to handle cat claims. Insurers can quickly scale up capacity to handle spikes in claims, deliver great customer experience, and settle claims quickly.

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Genpact Claims Manager

Our solution helps shorten claims cycle times with easier segmentation of claims and a fast-tracked claims-handling process that uses embedded analytics and AI-based workflows.

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Claims data extraction-as-a-service

Our AI-powered solution helps carriers automate the entire lifecycle of claim intake and setup. It automates multiple tasks when processing email FNOL requests and ingests unstructured data from emails and attachments.

First notice of loss and fast-track claims services

Digital tools to free up loss-adjusting resources, keep customers happy, and cut expenses.

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Claims segmentation and triage analytics

Our analytics solutions make processing lightning fast. It delivers real-time complexity scoring and the automated allocation of claims based on loss adjuster availability and specialization.

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Claims fraud analytics

Our claims fraud analytics service reduces insurers' fraudulent claims payouts and also helps them avoid reputational damage or loss of customers because of premium increases.

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Actuarial modernization

We offer fast, reliable, accurate, and user-friendly data hubs to deliver actuarial solutions for P&C insurers. They deliver enhanced efficiencies, a single source of data to support business decisions, and improved process governance.

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Who will win the race to touchless claims? Watch the interview with Intelligent Insurer.

Why Genpact

Genpact helps insurers adopt intelligent digital transformation and build future-fit target operating models. By digitizing operations and customer engagement, insurers can improve customer and user experience, find new growth opportunities, and make confident decisions backed by business insights.

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Rethinking F&A, the digital way

Genpact helped a global specialty insurer optimize its finance and accounting reconciliation and close processes with BlackLine.
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The data doctor: How Genpact’s data engineering skills helped a specialty insurance carrier deliver peace of mind

How Genpact helped one medical liability insurer build a data center of excellence to meet its customers' needs.
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Insurance's missing millions

How Genpact's ReFinder solution recovered $26 million in lost reinsurance claims for a global insurer.
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320 +

global insurance clients

12,000 +

insurance experts

70 +

delivery centers across 30 countries

How we think

We enable an insurance industry that works better for people by harnessing the power of digital, data, and seamless processes. Find out how.