Fast-track claims fulfillment with gen AI
Replacing lost or damaged property can be a slow, costly process that frustrates insurers and customers. Genpact RapidReplace, powered by generative AI (gen AI), cuts fulfillment time to 72 hours or less, improving accuracy and efficiency.
Integrated with Amazon Business, it offers a wide range of replacement options and delivers goods fast, enhancing customer satisfaction while reducing operational costs for insurers.
Cutting delays and costs in claims fulfillment
Property loss creates distress, and insurers often take up to 12 days to fulfill contents due to manual processes and data silos. Customers expect fast service and do not tolerate delays. For insurers, inefficiencies drive up costs, claims leakage, and dissatisfaction. Genpact RapidReplace automates touchpoints, cutting cycle time to three days and delivering replacements instantly, boosting efficiency and customer satisfaction.
A leap forward for insurers
With energy-consuming and error-prone tasks automated and cycle times squashed, insurers find they experience a significant reduction in loss adjustment expenses and lowered fulfillment indemnity. This helps to reduce claim costs and increases satisfaction on both sides of the experience.
Genpact + Amazon Business: A tech powerhouse partnership
Genpact's unparalleled expertise in insurance and leadership in tech-driven transformation have served our clients for over 20 years. Amazon Business has been the go-to store for efficient, cost-effective procurement solutions since 2015.
Genpact and Amazon Business have combined their distinct expertise and capabilities to create this innovative approach to claims fulfillment.
With its first-mover advantage in the market, Genpact RapidReplace is disrupting the contents fulfillment space.