Gain buy-in and simplify to transform
Nonstandardized processes across global finance operations were hampering growth and adding costs for this insurer. Problems included intensive manual reporting processes, inconsistent guidelines, no global accounts receivable tool, and different reconciliation processes across segments of business.
It already knew it had to standardize processes to achieve the efficiencies, speed of growth, and cost savings it desired and had embarked on a global transformation program. But with that program focused on broader technology and tool implementation, there was an opportunity to augment this with a detailed roadmap to guide it to completion. It selected Genpact, its partner of more than 10 years, to evaluate its finance operations for accelerated process transformation, implement more specific digital and IT solutions, and drive an end-to-end transformation program.