Life insurance and annuity

Break free of legacy system challenges with digital-led, intelligent operations

life annuity services
life annuity services


We combine AI, digital technologies, and our insurance expertise to transform life insurance and annuity operations. Our unified orchestration layer transforms operational effectiveness without adding new technologies.

Featured solutions

With nearly 3,000 life and annuity experts based in 18 countries, Genpact transforms insurance operations across life, annuity, supplemental health, retirement services, and disability with customized solutions that improve business outcomes.

TPA services

Our services for both active and closed books include mailroom services, new business, underwriting, actuarial support, policy owner services, contact centers, claims management, and risk and compliance.


Actuarial services

Our actuarial services include in-force action and rate filing services, projection and valuation modeling support, experience analysis, model development, modernization and maintenance, and ongoing support.


Systems of engagement

Our unified orchestration layer is a system of engagement with insurers' core legacy platforms using API integration. It acts as a single servicing platform and default workflow and orchestrates digitization and automation.


Distribution management

Our distribution management solutions enable carriers to maximize sales and increase the value of new business over the long term. We use data and advanced analytics to segment the producer base, aligning territory planning with optimal sales resource deployment, campaign activation, and management.

Underwriting services

Our underwriting triage services apply rigorous risk selection to new business and help life insurers issue policies faster. We do this by enriching traditional underwriting information with third-party data and recommending which policies are eligible for accelerated underwriting.

Cloud-led legacy modernization

We help our clients transform their legacy systems with advice on enterprise cloud strategy, cloud migration, and services to manage applications and infrastructure in the cloud. Insurers can reduce their IT operating spend and execute new digital initiatives using cloud-based architecture.


Data services

We fast-track your data modernization journey with our suite of pretrained, cloud-based data management accelerators. Insurers can quickly catalog, map, and consolidate data assets, automatically capture data lineage, and enable master data management solutions.

Customer experience

We help insurers craft new strategies, customer journey maps, and omnichannel CX using cloud-based contact centers. Insurers can boost the acquisition and retention of policyholders, deliver a superior customer experience, and reduce operating costs with self-serve options.

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Finance and accounting services

We help carriers determine their finance maturity model for benchmarking and operating model redesign, integrated financial planning, and accounting analytics. Finance teams can become better business partners, spend less time on reporting and reconciliation, and implement touchless accounts payable.

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2,800 +

life and annuity experts

1,000 +

analysts, data scientists, and statisticians

300 +

insurance clients