Granular insights, big-picture impact: Intelligent ops for seamless policy administration
Recent research shows a marked decline in net income for L&A insurers, making cost control and optimized collections more critical than ever.
For over 15 years, Genpact's third-party administrator services – powered by deep industry expertise, intelligent operations, and a future-ready digital ecosystem – have helped insurers streamline workflows, boost productivity, and drive scalable transformation beyond cost savings.
Streamline operations across the insurance value chain, reducing costs from underwriting to claims.
Our clients have seen up to
50%
reduction in operating expenses
Lower risk, improve predictability, and maximize efficiency with data-driven variable or outcome-based cost models.
Data-driven insights and proactive solutions to elevate service, strengthen brand positioning, and boost satisfaction scores.
We power a digital workforce with 24-7 support across time zones, ensuring business continuity and consistent service levels.
How it works: Seamless end-to-end policy administration
With an in-depth analysis of your business processes, we identify inefficiencies and set clear improvement benchmarks. Our holistic playbook drives transformation at every stage:
Advise: Assess challenges, uncover opportunities, explore digital strategies, optimize costs, and refine data management
Transform: Automate underwriting, claims, policy services, and more for efficiency
Operate: Provide end-to-end support, from new business and actuarial services to contact centers and compliance
Powering scalable transformation with intelligent operations
Our intelligent operations (IO) approach combines digital solutions, analytics, and a global operating model to accelerate transformation at scale. Powered by Genpact Cora, our unified orchestration streamlines operations within a simplified system of engagement without adding complexity. Embedded analytics drive real-time decision-making. Our platform-agnostic approach adapts to evolving regulations, market shifts, and customer expectations while also enabling a seamless global delivery model.
