Banking

in the age of instinct

Banks are no strangers to disruption. Over the past 10 years, they have faced the fallout from the global financial crisis, regulatory reforms, the birth of new competitors, and now a global pandemic. To weather the current storm and build greater resilience for the future, they must become instinctive.

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Trends that will change banking

Three macrotrends will have a major impact on the world and banking. See how successful banks are connecting, predicting, and adapting while adopting digital technologies, enabling them to transform into instinctive enterprises.

1. 1 

   Optimized reality

   Imagine a person walks into a car dealership. Her phone buzzes with an alert from her bank saying she’s automatically pre-qualified for a car loan. Using artificial intelligence, the instinctive bank rapidly predicts and adapts to customer needs.

2. 2 

   Ethical impact

   Let’s say a bank’s customer has a gambling addiction and finds himself at a casino. At his request, his bank has blocked this spend category to support his recovery. The instinctive bank prioritizes customers’ wellbeing over financial transactions.

3. 3 

   Whole-system planning

   What if a bank helped its customers understand how their consumption impacted the environment? Then helped reduce their carbon footprint and offset their emissions? Welcome to the instinctive bank – prioritizing the needs of people and planet.

Become an instinctive bank

Our report explores how three macrotrends will have a major impact on the world and banking. See how successful banks are connecting, predicting, and adapting while adopting digital technologies, enabling them to transform into instinctive enterprises.

• Connect

  Banks must build connected ecosystems to eliminate siloes and embrace external partnerships.

• Predict

  Banks will generate predictive insights based on vast amounts of data.

• Adapt

  Banks must build adaptive workforces with new skills, aligned around a common purpose: the customer.