Instinctive banking insights

Everything you need to know about the future of banking

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Our research reveals that three macrotrends will shape the world and the industry. To survive and thrive, banks must become instinctive. Stop by often to explore the latest insights and perspectives on how to prepare.

Banking on change

Banking 2025: Are you ready?

Banking in the Age of Instinct

As your bank prepares for the world it will operate in tomorrow, our report offers a guide to transformation.

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More on instinctive banking

From financial services to financial betterment

The Future Laboratory and Genpact reveal three macrotrends that will affect banking and how banks must adapt to thrive.

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The CARES Act brings ethical impact to life

The CARES act presents an opportunity for banks to have an ethical impact on their communities. Dan Davidson explains.

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Banking trends to expect by 2025

Mark Sullivan introduces three macrotrends set to transform the banking industry & reveals what banks can do to prepare.

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Become an instinctive bank

With AI as their neural wiring, they will connect, predict, and adapt at speed and become instinctive enterprises.

Optimized reality: Why banks must meet people where they are

Banks must move from being product-led and siloed to experiential and agile. Mark Sullivan explains.

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Finovate features our research

Mark Sullivan, banking global business leader, presented the first report version at FinovateFall 2019 in NYC.

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In the news

The digital financial services playbook

Digital Transactions shares tips from BK Kalra on how the trends we identified are key to digital financial services.

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COVID-19 ripped up banking's rule book – now what?

BAI Strategies shares insights from Chris Skinner and on BK Kalra on how COVID-19 has turbo-charged change in banking.

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Lenders: Get set!

The Financial Brand shares our insights to help lenders prepare for 2021's ugly wave of consumer credit collections.

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Instinctive customer support is cloud-based

In Payments Source, Jason Osborne addresses how customer support agents can meet bank customers where they are.

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Chris Skinner blogs about our research

Best-selling author and world-renowned commentator on banking and technology, Chris Skinner, shares our findings.

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Instinctive collections during and after COVID-19

In The Financial Brand, Mark Sullivan addresses the role of two macrotrends in helping banks to manage delinquencies.

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The Financial Brand highlights our report

The Financial Brand says ethical impact is “one the most powerful and fundamental retail banking trends.”

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Global Banking and Finance Review features our research

Placing the customer, the community, and the planet at the heart of the services banks provide will be key.

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Evolve into an instinctive enterprise

Acutely aware. Immediately responsive.

What will it take for businesses to thrive in the future?

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Learn more about what we do in banking

Consumer banking

We combine our process and industry knowledge with cutting-edge technologies so you can delight your customers and keep them loyal.


Commercial banking

Genpact enables commercial banks to address their customers' changing needs and transform into a bank of the future. 

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Capital markets

We help financial institutions extend the power of digital all the way through to the middle and back office where it can generate growth, cost efficiency, and business agility.

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