Instinctive banking insights
Everything you need to know about the future of banking
How companies can thrive in the age of instinct
Our research reveals that three macrotrends will shape the world and the industry. To survive and thrive, banks must become instinctive. Stop by often to explore the latest insights and perspectives on how to prepare.
Banking is changing
In the news
The digital financial services playbook
Digital Transactions shares tips from BK Kalra on how the trends we identified are key to digital financial services.
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COVID-19 ripped up banking's rule book – now what?
BAI Strategies shares insights from Chris Skinner and BK Kalra on how COVID-19 has turbocharged change in banking.
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Lenders: Get set!
The Financial Brand shares our insights to help lenders prepare for 2021's ugly wave of consumer credit collections.
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Instinctive customer support is cloud-based
In PaymentsSource, Jason Osborne addresses how customer support agents can meet bank customers where they are.
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Chris Skinner blogs about our research
Bestselling author and world-renowned commentator on banking and technology Chris Skinner shares our findings.
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Learn more about what we do in banking
Consumer banking
We combine our process and industry knowledge with cutting-edge technologies so you can delight your customers and keep them loyal.
Commercial banking
Genpact enables commercial banks to address their customers' changing needs and transform into the banks of the future.
Capital markets
We help financial institutions extend the power of digital all the way through to the middle and back office where it can generate growth, cost efficiency, and business agility.