B2B sales organizations are under pressure to deliver the same digital customer experience (CX) as their B2C counterparts, but legacy systems and siloed processes are holding back progress. In this series of videos, we explore how an end-to-end digital CX is shaping the future of sales and customer success.
- Dipanjan Das, sales and commercial service line leader for cloud, high tech, and media, Genpact
- Brandon Rozelle, SVP of strategy, Rightpoint (a Genpact company)
- Alan Rudolph, enterprise SaaS technology leader