Collections

Transform collections to improve debt recovery and reduce risk
Alt Text

Increase efficiency and compliance with greater automation

Reduce delinquency and losses with data-enriched contact strategies

Improve agent performance with speech analytics

+2K

risk experts

+8K

analytics experts

18

global delivery centers

We have products and solutions that fit your needs

I need to improve debt recovery and make collections more effective.

3 Products & Solutions

Target operating models

We help you fundamentally transform collections. Our team runs a maturity assessment of your collections operations across four parameters: people, process, data, and technology. We identify opportunities for improvement from early-stage to late-stage collections. Then we create a target operating model and a comprehensive implementation road map that identifies how, where, and to what extent the essential elements of automation, digital, and analytics can maximize your operations.

Learn More

Data-driven customer segmentation and contact strategies

We help you attain deeper insights on customer behavior and preferences. Using external and internal data sources, including alternative data such as bureau records and digital footprints, our data enrichment and analytics solutions pull information together to create valuable insights. We use these insights to develop sophisticated scoring models, segment customers, predict probability to pay, and design tailored contact programs for your business.

Conversational artificial intelligence (AI) and speech analytics

Our conversational AI and speech analytics solutions help your agents identify the best possible resolution for each customer and improve their ability to negotiate with real-time scripts. To help agents perform their tasks in a swift and compliant manner, our speech analytics solutions also analyze and score agent conversations, monitor for specific words and phrases to measure compliance risk in real-time, and provide machine assistance.

I need to improve customer experience through better contact center operations.

5 Products & Solutions

Omni-channel contact center

We help you serve your customers through the channel of their choice across the entire banking life cycle and deliver a seamless experience. Using an industry-leading customer relationship management system, our contact center doubles as a social media command center, helping banks improve their customer service, drive cross-channel process efficiencies, and enhance their brand equity.

Learn More

Customer journey maps

Our Cora Journey360 product gives you the ability to create data-driven customer journey maps to improve your customer experience. The software connects data from different sources to provide powerful customer insights and enable you to monitor and benchmark the health of customer experiences at every touch point.

Learn More

Contact center assistance

We help you optimize call quality, monitor, and analyze agent performance, and train your agents. Our center of excellence provides experienced call quality coaches, specialized analytics, and innovative call monitoring technology, enabling you to enhance the overall customer experience.

Learn More

Contact center predictive analytics

Our analytics-driven solutions provide insights to help optimize interactive voice response rates, increase first-call resolution, enhance cross-channel penetration, eliminate web breakage, and drive customer satisfaction. We also build and manage data marts to capture information from disparate customer service systems and generate on-demand reports.

Learn More

Customer care services

Through our global network of onshore, nearshore, and offshore delivery centers, we offer multilingual capabilities that support end-to-end customer care services. Web, chat, voice, e-mail, and chatbot support provides coverage across several processes, including sales, service, and marketing.