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Learn how to elevate GBS to the next level with AI
Empowering business leaders to redesign processes, accelerate innovation, and unlock enterprise-wide value
Once focused primarily on cost efficiency, today’s GBS organizations are evolving into strategic partners – connecting people, processes, technology, and data to deliver business impact. But as disruption accelerates, new challenges emerge.
How can GBS lead the way in driving innovation, agility, and growth?
The answer lies in transformation powered by AI. By embedding automation, data analytics, and generative AI, GBS can go beyond efficiency – becoming an engine for enterprise-wide innovation, superior decision-making, and sustainable competitive advantage.
Explore our latest points of view and client success stories to see how leading organizations are transforming their GBS operations – and discover practical insights to help you accelerate your own journey.
Insights on GBS
Global business services: The true generative AI leader
Learn how GBS can evolve from a process-focused support system into a strategic consulting partner by adopting generative AI across the enterprise.
AI-First GBS Transformation
Streamline GBS operations with Genpact and ServiceNow's AI-powered solution that boosts efficiency, enhances collaboration, and drives sustainable growth.
Five steps to scale your GBS
With its central position in the organization, global business services (GBS) can support innovation and growth. We'll show you how.
The next generation of global business services
See how your global business services organization can play a more strategic role for your enterprise. We share seven attributes to adopt.
Real value for our clients
About Genpact
Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. With deep industry expertise, operational excellence, and cutting-edge digital solutions, we help organizations across industries stay ahead in a fast-changing world.