Together, we built a team of strategists and process experts to speed up the go-live date to better support the company's business units. We helped KONE establish four centers of competence – quality, data and automation, project management, and people and communication – to help standardize best practices across all F&A operations. These centers also helped the company define what success looks like for KONE.
We also established a center of excellence to accelerate KONE's automation journey to build reliable operations, drive harmonization, improve end-to-end metrics, and automate three key processes: R2R, S2C, and S2P.
The scale of these changes meant changing mindsets as well as processes. So we shared a steady stream of early and visible successes to help bring stakeholders along.