
Large language models and responsible AI: a critical partnership
Generative AI (gen AI) is not only accelerating how businesses adopt AI but how they innovate, too. Companies want to deliver products and services anytime, anywhere and the rapid rise of AI can make that a reality, but there are risks to avoid. Customizing large language models (LLMs) for the enterprise requires data quality and security and a responsible approach to AI.
Our AI solutions have ethics, transparency, and accountability at the core. We take a four-stage approach with LLMs to help organizations move seamlessly from prototypes to fully scaled gen AI applications:
- Prompt tuning to query foundational AI models on specific tasks
- Few-shot learning that enables pretrained models to learn from new categories of limited sample data
- Fine-tuning to refine pretrained models and improve output
- Customized, enterprise-grade LLMs focused on specific business functions and industries
How do we deliver AI success? We have more than 20 years' experience designing business processes, creating data foundations, and leading digital transformation for global corporations.
With our team of 22,000+ data scientists and AI experts and a broad ecosystem of partners, including AWS, Dataiku, Google Cloud, and Microsoft, we deliver sustainable business growth and competitive advantage to our clients. Fast.

Learn how to unlock the power of generative AI to transform your business
Our approach
Gen AI for the enterprise
Incubate, democratize, and scale the generative AI center of excellence, with guardrails for data strategy, contextualized private LLMs, and an end-to-end responsible AI operating model.
Generative AI for business processes
Automate, optimize, and redefine business processes with generative AI capabilities, like search, generate, classify, cluster, summarize, and extract.
Generative AI for Tech and Digital Ops
Generative AI for developers, coders, testers, and analysts in technology services and digital operations, with co-pilots and gen AI tools for maximum efficiency and productivity.
Our solutions
Sales and commercial
Generate content for sales enablement, lead generation, customer segmentation, personalized sales recommendations and emails, and customer service.
Insurance underwriting
Match applicant data with underwriting guidelines, extract key information, check for missing information or data mismatch, and personalize settlement communications.
Supply chain management
Optimize pricing through competitor analysis, develop new products with market research, detect product anomalies, assess suppliers' risk, and expedite demand forecasting analysis.
Customer care
Deliver personalized recommendations, build business intelligence dashboards, create social media content, find opportunities for upsell and cross-sell, and improve customer service.
Finance and accounting
Summarize financial statements, search reports for risk spread, generate credit packs, manage AP helpdesk queries, and streamline financial report writing.
Why Genpact

Helping a healthcare provider get the right treatments to patients faster
We developed a custom LLM solution to analyze patients' electronic health records, medical imaging data, and lab results – and offered insights on potential drug interactions, allergies, and other factors unique to a patient's profile – which cut the waiting time for patients and the risks of misdiagnosis.

Strengthening the revenue stream for a beauty products company
Our generative AI solution built on Microsoft Azure OpenAI helped the company analyze large volumes of customer survey data to determine sentiments across specific themes, interest areas, and concerns at 40% less time and cost. This enabled the firm to proactively alleviate customer pain points faster.