Jeff Saye, Genpact's global practice leader for insurance claims, speaks to Intelligent Insurer about who will win the race to touchless claims. He argues that the pandemic has changed the game for insurers, increasing the pressure to offer customers truly seamless experiences when it comes to policy purchase, servicing, and claims. Even though carriers are at different levels of digital maturity, they're all heading in the same direction.
The insurers that will win the race to touchless claims are those who can integrate the best innovations from insurtechs into their ecosystem.
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