E-commerce

Increase sales and customer loyalty by streamlining supply and transforming customer experiences

digital commerce services
digital commerce services

Overview

At every touchpoint, customers expect rich, personalized online shopping experiences. Our digital solutions enable e-commerce firms to extract insights from their customers' data to predict behaviors and deliver superior experiences across channels.

Featured solutions

We create experiences that connect people, deliver customer value, and drive meaningful outcomes for organizations.

Boosting sales for small and medium-sized businesses

With our suite of enterprise services and solutions, we empower enterprises to sell better to their SMB customers.

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Streamlining sales and commercial operations

We offer a holistic service that simplifies the find-buy-use-support customer journey, delivers useful insights, and delights customers.

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Taking control of your SAP S/4HANA migration

We help you take control of SAP S/4HANA migration for greater innovation and agility.

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Enhancing decision-making in finance

Genpact's Cora Finance Analytics is an AI-powered solution that blends advanced analytics, data science, and industry knowledge to unlock actionable insights across finance.

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Increasing customer renewals

Transform your renewals strategy to identify key moments of truth in the customer journey and delight customers by predicting and resolving issues proactively.

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Diagnosing the health of your operations

Our patented solution deploys analytics and automation to quickly interpret thousands of quantitative and qualitative factors and give you full visibility into the health of your processes.

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Why Genpact

Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Fortune Global 500 companies, we drive real-world transformation at scale. We think with design, dream in digital, and solve problems with data and analytics.

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The art of persuasion: Improving digital ad quality

Discover how an internet giant uses analytics to enhance ad quality, boost governance, and strengthen processes.
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Creating meaningful connections with customers

See how Rightpoint, a Genpact company, helped Envision Racing use data to identify untapped growth opportunities and enhance fan experiences.
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Fast, seamless quoting for a Fortune 500 firm

Explore how a technology giant built a faster, sleeker renewal quotes system for stronger business outcomes – and higher customer satisfaction.
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How we think

Use the insights we've gathered from our work with companies around the world to build resilience, innovation, and growth.