E-commerce

Increase sales and customer loyalty by streamlining supply and transforming customer experiences using generative AI.

Overview

At every touchpoint, customers expect rich, personalized online shopping experiences. Our digital solutions enable e-commerce firms to extract insights from their customers' data to predict behaviors and deliver superior experiences across channels.

Featured solutions

We create experiences that connect people, deliver customer value, and drive meaningful outcomes for organizations.

Boosting sales for small and medium-sized businesses

With our suite of enterprise services and solutions, we empower enterprises to sell better to their SMB customers.

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Streamlining sales and commercial operations

We offer a holistic service that simplifies the find-buy-use-support customer journey, delivers useful insights, and delights customers.

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Financial crime risk management

Become a leader in financial crime risk management and compliance.

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Enhancing decision-making in finance

Genpact's Cora Finance Analytics is an AI-powered solution that blends advanced analytics, data science, and industry knowledge to unlock actionable insights across finance.

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Generative AI for customer care

Deliver personalized recommendations, build business intelligence dashboards, create social media content, find opportunities for upsell and cross-sell, and improve customer service.

Increasing customer renewals

Transform your renewals strategy to identify key moments of truth in the customer journey and delight customers by predicting and resolving issues proactively.

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Generative AI for operations

We augment process workflows for IT developers and business analysts in technology services and digital business operations.

Helping e-retailers create frictionless digital shopping experiences to win new customers and grow.

Customer and employee experience

Reimagining customer experience on e-commerce portals

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Why Genpact

Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Fortune Global 500 companies, we drive real-world transformation at scale. We think with design, dream in digital, and solve problems with data and analytics.