
Overview
At every touchpoint, customers expect rich, personalized online shopping experiences. Our digital solutions enable e-commerce firms to extract insights from their customers' data to predict behaviors and deliver superior experiences across channels.
Featured solutions
Generative AI for customer care
Deliver personalized recommendations, build business intelligence dashboards, create social media content, find opportunities for upsell and cross-sell, and improve customer service.
Generative AI for operations
We augment process workflows for IT developers and business analysts in technology services and digital business operations.

Why Genpact
Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Fortune Global 500 companies, we drive real-world transformation at scale. We think with design, dream in digital, and solve problems with data and analytics.
How we think

- Customer and employee experience