Digital Commerce Services | Genpact
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Increase sales and customer loyalty by streamlining supply and transforming customer experiences using generative AI.

digital commerce services


At every touchpoint, customers expect rich, personalized online shopping experiences. Our digital solutions enable e-commerce firms to extract insights from their customers' data to predict behaviors and deliver superior experiences across channels.

Featured solutions

We create experiences that connect people, deliver customer value, and drive meaningful outcomes for organizations.

Generative AI for customer care

Deliver personalized recommendations, build business intelligence dashboards, create social media content, find opportunities for upsell and cross-sell, and improve customer service.

Generative AI for operations

We augment process workflows for IT developers and business analysts in technology services and digital business operations.

Why Genpact

Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Fortune Global 500 companies, we drive real-world transformation at scale. We think with design, dream in digital, and solve problems with data and analytics.

How we think

Use the insights we've gathered from our work with companies around the world to build resilience, innovation, and growth.