Core Business Services
Finance & Accounting
Procurement and Supply Chain
Risk and Compliance

Powered by AI, our digital platform is transforming what’s possible across industries.

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Commercial Banking

Faster loans, happier customers

To become industry leaders commercial banks need to embrace a customer-first operating model. Genpact enables commercial banks to address their customers' changing needs and transform into a bank of the future. We combine our process excellence with cutting-edge technologies to drive results and make your business more competitive and agile.

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Commercial Banking Highlights

  • $
    200
    billion in assets managed
  • +
    4
    K
    domain experts
  • 18
    +
    global delivery centers

Commercial Banking Solutions

With more than 4,000 lending and finance experts based in 18 countries, we have the data and experience to take an insight-driven, customer-centric approach. This expertise makes our clients' businesses more scalable, predictable, transparent, and intelligent, which generates growth and drives compliance.

Insights on Commercial Banking

 
CUSTOMER EXPERIENCE Article
Customer service and COVID-19: Lessons for the long term
BUSINESS RESILIENCE
Case study
Protecting small businesses and taxpayers' dollars
DIGITAL TRANSFORMATION
Case study
Reaching for the cloud to make small businesses' dreams come true
INSTINCTIVE ENTERPRISE
Webinar
Banking on change
DIGITAL TRANSFORMATION
Report
Everest Group names Genpact a leader in business process services for banking…
BUSINESS RESILIENCE
Case study
Helping to deliver fast and direct economic relief to small businesses…
CUSTOMER EXPERIENCE
Case study
Enhancing the customer experience with a one-stop portal
DIGITAL TRANSFORMATION
Video
The CARES Act: Helping banks deliver at pace and scale
INSTINCTIVE ENTERPRISE
Research report
Banking in the age of instinct
ARTIFICIAL INTELLIGENCE
Report
Commercial banking and the customer experience imperative
INSTINCTIVE ENTERPRISE
Video
Banking in the age of instinct: From financial services to financial betterment…
CUSTOMER EXPERIENCE
Case Study
Driving toward $26 million in business impact
INSTINCTIVE ENTERPRISE
Article
What should banks focus on in 2020 and beyond?
CUSTOMER EXPERIENCE
Blog
Optimized reality: Why banks must meet people where they are​
ADVANCED OPERATING MODELS
Report
Gearing up for servitization in auto finance
ADVANCED OPERATING MODELS
Video
Commercial banking's changing landscape
ARTIFICIAL INTELLIGENCE
Article
Education and transparency in artificial intelligence in banking
INSTINCTIVE ENTERPRISE
Blog
Banking trends to expect by 2025
ARTIFICIAL INTELLIGENCE
Article
Banking customers will embrace AI if they trust what's behind the curtain…
ADVANCED OPERATING MODELS
Report
Everest Group names Genpact a leader in banking BPO Digital Capability…
CUSTOMER EXPERIENCE
Blog
The art and science of customer experience in commercial banking
ARTIFICIAL INTELLIGENCE
Article
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