Creeping costs and stunted growth
As a trusted provider to the financial services industry, the company hosted half a million users and handled over 74 million messages each month on its communications platform. All on a single-tenant architecture.
But this model increased the service licensing cost, making the solution less competitive in the marketplace. Data storage and caching restrictions as well as extensive testing requirements prevented the company from quickly introducing new features or growing the platform.
The platform needed an overhaul, but it would be complex – of course, security is crucial in such a highly regulated industry. The company looked for a partner that could migrate existing customers and their data into a new platform – with zero downtime.
Enquero, a Genpact company that offers data engineering and data-led digital transformation services, was ready to take on the challenge.