Property & Casualty Claims Management

Boost customer satisfaction, shrink loss adjusting expense, and sharpen loss accuracy with our claims management solutions
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Genpact Virtual Adjusting and Inspection is an end-to-end solution to adjust and inspect all types and complexities of claims.

Our digital claims management solutions such as Inspection Assistant and Claims Manager form part of our end-to-end claims management workflow, powered by Genpact Cora, our AI platform.

By combining the digital understanding of an insurtech with insurance claims management and process expertise, we've transformed claims for major insurers for the past 15 years.

300+

insurance clients

40%

cut in cost of claims

>5%

sharper loss accuracy

We have products and solutions that fit your needs

Legacy systems are no longer a barrier to claims transformation as we apply digital technologies to insurance claims management processes, striking a balance between operational efficiencies and customer satisfaction.

I want to shorten my claims cycle.

1 Product & Solution

First notice of loss​​​ and fast-track claims services​

Genpact's FNOL and fast-track claims services support loss and expense control, in tandem with creating a better customer experience. We use a suite of digital tools to make FNOL easier for customers, and segmentation and fast-tracking easier for carriers.

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How can I automate claims assignment and segmentation?

1 Product & Solution

Claims segmentation and triage analytics

We use an AI model embedded within the claims management system to deliver real-time complexity scoring and the automated allocation of claims based on loss adjuster availability and specialization.

Claims are assigned a complexity score using our analytics platform that recognizes patterns of similar nature historical claims, along with parameters such as severity, cycle time, litigation and subrogation potential, degree of suspiciousness, bodily injury, and extent of physical damage.

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I need to speed up field inspections.

1 Product & Solution

On-demand loss adjusting and claims handling services

Insurers can leverage our network of licensed adjusters and digital inspection platforms. We have 2000+ credentialed loss adjusters to help deal with spikes in CAT claims.

Our digital inspection tools mean insurers can prepare basic estimates and appraisals, verify the current property or scene condition, and deliver superior customer service, without leaving their desk.

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I need to simplify contents inventories.

1 Product & Solution

Contents inventory services

We offer a nationwide network of trained contents experts who handle contents inventories from compilation, to evaluation and fulfilment. The contents field expert visits the loss site to compile the inventory of lost or damaged contents.

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I need to improve customer satisfaction during the repairs process.

2 Products & Solutions

Managed repairs service

Our managed repairs service strengthens insurers' customer service proposition, sealing brand promises to customers on property claims management. Covering all types of property loss, the program offers speed and convenience for insureds, and reduced costs for carriers.

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Claims fraud analytics service

We offer claims fraud analytics service that leverages AI and machine learning to cut fraudulent claims losses. Using predictive modeling and 600+ business rules, it improves impact ratios, shrinks loss adjusting expenses, and, boosts customer satisfaction.

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