Property & Casualty Claims Management

Boost customer satisfaction, shrink loss adjusting expense, and sharpen loss accuracy
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Genpact virtual adjusting and inspection is an end-to-end solution to inspect and adjust all types and complexities of claims

Our digital products such as Inspection Assistant and Claims Manager form part of our end-to-end claims workflow, powered by Genpact Cora, our AI platform

By combining the digital understanding of an insurtech with claims expertise and business process know-how, we've transformed claims for major insurance players over the past 15 years

100+

insurance clients

40%

cut in cost of claims

>5%

sharper loss accuracy

We have products and solutions that fit your needs

I want to shorten my claims cycle

1 Product & Solution

FNOL and fast-track claims services

Genpact's FNOL and fast-track claims services support loss and expense control, in tandem with creating a better customer experience. We use a suite of digital tools to make FNOL easier for customers, and segmentation and fast-tracking easier for carriers.

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How can I automate claims assignment and segmentation?

1 Product & Solution

Claims segmentation and triage analytics

We use an AI model embedded within the claims workflow to deliver real-time complexity scoring and the automated allocation of claims based on loss adjuster availability and specialization. Claims are assigned a complexity score using our analytics platform that recognizes patterns of similar nature historical claims, along with parameters such as severity, cycle time, litigation and subrogation potential, degree of suspiciousness, bodily injury, and extent of physical damage.

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I need to speed up field inspections

1 Product & Solution

On-demand loss adjusting and claims handling services

Insurers can leverage our network of licensed adjusters and digital inspection platforms. We have 2000+ credentialed loss adjusters to help deal with spikes in CAT claims. Our digital inspection tools mean insurers can prepare basic estimates and appraisals, verify the current property or scene condition, and deliver superior customer service, without leaving their desk.

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I need to simplify contents inventories

1 Product & Solution

Contents inventory services

We offer a nationwide network of trained contents experts who handle contents inventories from compilation, to evaluation and fulfilment. The contents field expert visits the loss site to compile the inventory of lost or damaged contents

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I need to improve customer satisfaction during the repairs process

1 Product & Solution

Managed repairs service

Our managed repairs service strengthens insurers' customer service proposition, sealing brand promises to customers on property claims. Covering all types of property loss, the program offers speed and convenience for insureds, and reduced costs for carriers.

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I need to reduce claims fraud

1 Product & Solution

Claims fraud analytics service

Our claims fraud analytics service uses predictive modeling and 600+ business rules to identify, score, and prioritize possible cases of fraud. It runs on a continuous scoring framework which triggers algorithm scoring starting at first notice of loss and then when new information becomes available on a claim. 

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Find answers to your business needs.