Property and Casualty Claims Management

Boost customer satisfaction, shrink loss adjusting costs, and sharpen loss accuracy with our insurance claims solutions
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Our digital claims management solutions such as Claims Manager form part of our end-to-end claims management workflow.

The Forrester Wave™ highlights Genpact's ability to deliver insights as a service through domain, data, analytics, and technology expertise.

By combining the digital understanding of an insurtech with insurance claims management and process expertise, we've transformed claims for major insurers for the past 15 years.


insurance clients


cut in cost of claims


sharper loss accuracy

We have products and solutions that fit your needs

Legacy systems are no longer a barrier to claims transformation as we apply digital technologies to insurance claims management processes, striking a balance between operational efficiencies and customer satisfaction.

I want to shorten my claims cycle.

2 Products & Solutions

First notice of loss​​​ and fast-track claims services​

Genpact's FNOL and fast-track claims services support loss and expense control, in tandem with creating a better customer experience. We use a suite of digital tools to make FNOL easier for customers, and segmentation and fast-tracking easier for carriers.

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Auto claims third-party administration services

Reduce claim cycle time, improve accuracy, and enhance customer satisfaction with our one-stop solution that operates within your existing claims process for both assignment and end-to-end claim handling services. Our dynamic claim management system with API connectivity brings quality and consistency to the claims process and enhance compliance.

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How can I automate claims assignment and segmentation?

1 Product & Solution

Claims segmentation and triage analytics

We use an AI model embedded within the claims management system to deliver real-time complexity scoring and the automated allocation of claims based on loss adjuster availability and specialization.

Claims are assigned a complexity score using our analytics platform that recognizes patterns in historical claims data, along with parameters such as severity, cycle time, litigation and subrogation potential, degree of suspiciousness, bodily injury, and extent of physical damage.

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I need to speed up field inspections.

1 Product & Solution

On-demand loss adjusting and claims handling services

Insurers can leverage our network of licensed adjusters and digital inspection platforms. We have 2000+ credentialed loss adjusters to help deal with spikes in CAT claims.

Our digital inspection tools mean insurers can prepare basic estimates and appraisals, verify the current property or scene condition, and deliver superior customer service, without leaving their desk.

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I need to simplify contents inventories.

1 Product & Solution

Contents inventory services

We offer a nationwide network of trained contents experts who handle contents inventories from compilation to evaluation and fulfillment. The contents field expert visits the loss site to compile the inventory of lost or damaged contents.

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I need to improve customer satisfaction during the repairs process.

2 Products & Solutions

Managed repairs service

Our managed repairs service strengthens insurers' customer service proposition, sealing brand promises to customers on property claims management. Covering all types of property loss, the program offers speed and convenience for insureds, and reduced costs for carriers.

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Claims fraud analytics service

We offer claims fraud analytics service that leverages AI and machine learning to cut fraudulent claims losses. Using predictive modeling and 600+ business rules we improve impact ratios, shrink loss adjusting expenses, and, boost customer satisfaction.

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