Eliminating manual processes is an essential part of becoming a digital workplace, and a digital business platform (DBP) can help. DBPs intelligently coordinate interactions between people, software, and machines to help your organization run more smoothly.
DBPs can support with three key areas:
- Improving the customer experience
- Embracing opportunities for automation
- Mastering the use of cognitive AI
Aragon Research, an independent research and advisory firm, predicts that by 2020, 65% of enterprises will augment or retire 40% of legacy processes in favor of processes or applications based on one or more DBPs.
But where do you start when selecting a DBP? Download the latest report from Aragon Research that splits providers into four groups:
- Leaders
- Contenders
- Innovators
- Specialists
As part of the leaders’ category, Genpact has the expertise to transform your organization into a digital workplace. Read the report to see why.