Currently, finance and accounting departments are the most significant users of process intelligence – perhaps due to years of running legacy, inefficient processes. However, we found compelling use cases for process intelligence across many departments.
For example, Driscoll's, a global leader in berry production, used process intelligence to speed up its ERP transition. We saw other organizations using process intelligence to root out compliance risks, smooth supply chains, and connect marketing workflows.
Unfortunately, with so many possible use cases, knowing where to start is difficult. This often leads organizations to implement process intelligence without a clear strategy.
But help is at hand. According to HFS Research, turning to third-party partners is the fast track to getting started with process intelligence. By tapping into the knowledge and experience of specialized technology service providers, enterprise leaders can benefit from industry-specific insights and best practices to identify and prioritize the workflows most in need of improvement.
This collaborative approach often leads to happier employees, improved customer experiences, and greater profits on shorter timelines.