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Meet the hottest emerging technology: Process intelligence
Discover how process intelligence drives business value for 91% of tech leaders
Published
01/03/2023
Improving processes can be complex. Especially if you need to interview hundreds of people, manually document workflows, and look over employees' shoulders to figure out where the issues lie. And though you have many technologies at your disposal – like artificial intelligence (AI), automation software, and cloud – to truly reap the benefits, you must first identify where best to use them.
Thankfully, process intelligence does the hard work for you.
Process intelligence uses automation tools to analyze operational data at scale – every action, keystroke, and mouse click. With these insights, leaders can invest in the right technology at the right time to improve the employee experience, increase productivity, and minimize overhead costs.
So, it might not come as a surprise that process intelligence has become one of the leading tech investments among global enterprises.
To uncover the potential of this exciting technology, we recently partnered with HFS Research to interview over 400 senior global leaders on process intelligence – gathering their insights, best practices, and lessons. The result? An in-depth process intelligence playbook.
Here are the highlights:
At its core, the technology combines two techniques: process mining and process discovery.
Though some enterprises use these techniques separately, they are most powerful together.
Although still in its infancy, enterprises and service providers are betting on the rise of process intelligence. Our study shows that organizations have plans in motion and high expectations for the technology:
From our experience running thousands of processes, we've identified three characteristics successful process intelligence leaders have in common:
Our research shows that process intelligence is already driving business value for most organizations. With data at the heart of every decision, teams are moving away from subjective and time-consuming methods and toward more effective workflows. For enterprise leaders committed to achieving process excellence, lasting, significant impact is likely on the horizon.