Lifting the veil on process intelligence
Process intelligence uses automation tools to analyze operational data at scale – every action, keystroke, and mouse click. With these insights, leaders can invest in the right technology at the right time to improve the employee experience, increase productivity, and minimize overhead costs.
So, it might not come as a surprise that process intelligence has become one of the leading tech investments among global enterprises.
To uncover the potential of this exciting technology, we recently partnered with HFS Research to interview over 400 senior global leaders on process intelligence – gathering their insights, best practices, and lessons. The result? An in-depth process intelligence playbook.
Here are the highlights:
At its core, the technology combines two techniques: process mining and process discovery.
- Process mining is the science of analyzing transactional data and event logs to understand an organization's processes and functions. Enhanced with a combination of AI, analytics, and intelligent process automation, process mining helps monitor, improve, and standardize operations.
- Process discovery is a sub-category of process mining, uncovering how employees carry out specific tasks. It focuses on digital and human interactions to dig into the granular details of employees' activities instead of only looking at transaction logs. Hence, this technology addresses potential gaps in process mining.
Though some enterprises use these techniques separately, they are most powerful together.