On-demand and marketplaces

Rethink distribution and monetization models to win subscribers and advertising dollars

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How to scale profitable SMB sales: A Google ads case study. Read the case study

Deliver safe, trusted experiences and supercharge sales

The digital economy is soaring. Our services help on-demand platforms and marketplaces thrive in this fast-paced digital world. By streamlining operations, enhancing trust and safety, and boosting sales, companies scale quickly and deliver exceptional customer experiences.

Your challenges, our solutions

Solutions
Services

SAP S/4HANA Consulting

Let us guide your business through the complex SAP S/4HANA transformation journey

SMB Sales Enablement

Boost sales to your SMB customers with analytics, and smart processes

T&E Claims Compliance

Get peace of mind with full travel and entertainment expense and fraud risk monitoring

Customer Care Services

Utilize AI-powered care for happy, loyal customers

Sales and Commercial Services

Accelerate customer success and loyalty through data-driven marketing and sales

Technology Services

Develop a lean digital core and modernized tech stack for a customer-centric enterprise

Real value for our clients

Our blend of process and digital expertise enables clients to reimagine their operations, increasing employee satisfaction, customer loyalty, and business growth.

View all case studies

Case Study

Powering AI Innovation

Explore how enterprise leaders across industries are partnering with Genpact to use AI and gen AI to unlock new revenue streams, gain competitive advantage, and make data-led decisions at speed and scale.

Case Study

The art of persuasion: Improving digital ad quality

How an internet giant is using governance and metrics to hone customers' advertising.

Growth

Powering AI Innovation. Read more

Growth

The art of persuasion: Improving digital ad quality. Read more

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A leader in on-demand and marketplace services

Leader

ISG Provider Lens™, Data Science, Data Engineering, and Data Management, 2023

Leader

Trust and Safety Services, 2024

Leader

Financial Crime and Compliance, 2024

Leader

Customer Experience Services, 2024

Leader

SAP Business Application Services

Point of view

Future-proofing trust and safety compliance

Online platforms must evolve their compliance measures to keep up with new technology and global regulations. Find out how to embed compliance excellence.

Protecting the digital wallet

How trust and safety and financial crime teams are uniting to combat online payment risks and protect platforms' users and brand reputation.

Green Home. happy trendy middle aged woman with long wavy hair with credit card making online shopping on e-commerce website in the modern house in sunny day.

Cloud

Point of view

Reinventing customer care with AI: Increased revenue and happier customers

Adopting a joined-up, AI-first approach across the customer care value chain can deliver results across the whole enterprise. Deliver a total experience.

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Customer experience

Future-proofing trust and safety compliance
Protecting the digital wallet
Reinventing customer care with AI: Increased revenue and happier customers

An expert in marketplace platforms is a click away

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Video

Brief

On-demand and marketplaces